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Invalid License Key


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#1 appleinvestor

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Posted 13 July 2014 - 03:27 PM

I purchased DMS and got the license key, but when I enter it, the systems tells me it is invalid.

 

I also get this unintelligible message, that provides no clue as to what to do, either that, or I'm the clueless one...it says...

 

 PageLines account not added or incorrect.
Add account to configure PageLines APIs, karma system and store access.

 

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#2 Danny

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Posted 14 July 2014 - 08:35 AM

Hi,

 

Is the email address correct?

 

Also what version of DMS are you using ? As the license should now be added in the backend via the WordPress Admin Dashboard. If the email address is correct, then you will need to contact our helpdesk, as only they can resolve account related issues.

 

hello at pagelines dot com



#3 appleinvestor

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Posted 14 July 2014 - 11:26 AM

I copied the License Email and the License directly from the email you guys sent to me. I sent a screen shot of the email to the help desk.

 

Danny Edit: Image removed, was displaying license information.



#4 Danny

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Posted 14 July 2014 - 12:08 PM

Please refrain from posting your license key on a public space, as other users can see it. If your license information isn't working, what version of DMS are you using as you no longer enter your license information on the front end, it is now only entered via the backend. Your image is showing you entering your license key and email on the front end of DMS, which means you're using an out of date version.



#5 appleinvestor

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Posted 14 July 2014 - 12:47 PM

I had to remove the old page lines and add the new, I thought it would simply give me a queue to upgrade. Thanks...perhaps there should be specific instructions somewhere for people upgrading. If there was, I couldn't find it.



#6 Danny

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Posted 15 July 2014 - 09:07 AM

DMS should give you the option to update to the latest version, did you have the update plugin installed and active ?