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Getting help while keeping client websites out of the forum?


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#1 alishabird

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Posted 04 July 2014 - 06:52 PM

My client has seen their website show up in the forums. It's seems unprofessional to have their site show up as I'm working through issues. What are the options?

 

Thanks!



#2 Martin Davies

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Posted 04 July 2014 - 07:41 PM

hi @alishabird

 

There is no problem if you do not want the URL or screenshots to show up on the forum. Simply create your topic as normal providing the details requested from the red text and state you would prefer to keep the details private. 

 

Send an email to the Desk on  hello @ PageLines dot com and include the URL for the topic you created. The helpdesk will add the information to the moderator only area and still be able to help with the topic and they will be discreet.

 

Hope this addresses yours and your clients concerns.