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DMS Not working when logged into Wordpress


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Posted · Report post

[attachment=2193:Probleem.jpg][attachment=2193:Probleem.jpg]Hi there,

 

After installing I have an issue when logged into wordpress in Chrome. All browsers are fine except for Chrome.

The whole website falls apart. See attachement.

 

I also have this message that might have something to do with it:

 

It appears your WordPress install can't write to your servers file system. This may adversely affect your sites performance. Check with your host about resolving this issue.
To hide these notices, visit PageLines options panel.
Unable to set filesystem credentials

 

 

The website is: http://testservertje.nl/

 

 

 

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Posted · Report post

Hi,

 

Can you enable DMS Debug mode please - DMS Toolbar > Settings > Advanced, so we can take a closer look.

Also, can you flush your cache via DMS Toolbar > Settings > Reset and see if this resolves your issue.

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Posted · Report post

Where is the DMS Toolbar? I cannot find thie toolbar...

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Posted · Report post

Hi Bastiaan

Please, you can see this image

http://screencast.com/t/tNWSJOiskzk

You need use Chrome

;)

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Posted · Report post

If you're unable to access your DMS Toolbar due to your problem, then open up your Chrome dev tools and see if there are any errors. These are usually in the top tight hand corner of your dev tools console.

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Posted · Report post

Uncaught TypeError: Cannot read property 'scrollHeight' of undefined

 

I dont know how to get the console log back after I cleared...

 

I can give you access to the website...?

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Posted · Report post

Bastiaan - Contact our helpdesk with the following information.

 

A link to the topic so our staff have a reference

A link to the site in question

Your admin username and password

Make sure all plugins are disabled

Make sure DMS debug mode is active ~ DMS Toolbar > Settings > Advanced.

 

You can contact our helpdesk using the following 

 

hello at pagelines dot com

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Posted · Report post

I have same problem.

 

I can't access to DMS Toolbar. I see in Chrome dev tools this error:

 

Uncaught TypeError: Cannot read property 'scrollHeight' of undefined

 

Site and DMS editor crashed in Chome:

 

garden.jpg

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Posted · Report post

I'm having this problem, too. Or at least it's similar: 

 

Can't turn on DMS debug because there is no DMS Toolbar>Settings>Advanced
 

Uncaught SyntaxError: Unexpected token } utils.hotkeys.min.js:6
Uncaught TypeError: undefined is not a function pl.editor.js?ver=aa898f:17

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Posted · Report post

You can enable debug in wp admin under Pagelines
Try eeuploading the dms files

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Posted (edited) · Report post

No, I can't. That is not an available option.

 

I've tried reuploading DMS several times, and even re-downloaded it from my account on the PageLines website. I've tried installing it on multiple domains with the same results. I'm thinking it has something to do with my shared hosting on HostGator, but they say it's your software. Either way, I'm paying money to both companies, and I need this to function.

Edited by tmonk15

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Posted · Report post

I'm thinking this must have something to do with WP-Supercache. It's installed by my host using their QuickInstall software through cPanel. I've disabled and deleted the plugin. I also deleted all traces to it in my wp-config file and my .htaccess file, but it still lingers somewhere.... 

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Posted · Report post

Okay, so I think I'm in luck. I did the good old-fashioned manual installation of WordPress on my server instead of using HostGator's QuickInstall. Looks like I'm back in business! I hope this helps someone else who's host has decided to modify the WordPress installer for their own evil reasons! :money: 
Thanks for the help!

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Posted · Report post

Bastiaan - I have just this moment logged into your website and I do not see any issue with the DMS editor not working.

 

tmonk15 - Thanks for informing us the issue has been resolved and yes, it's best to stay away from quick installs, as they tend to suck.

1 person likes this

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Posted · Report post

Hi Danny, i managed to solve it with changing some CHMOD settings indeed.

 

But i have another problem: 

 

The message in the dashboard is still there: 

 

It appears your WordPress install can't write to your servers file system. This may adversely affect your sites performance. Check with your host about resolving this issue.
To hide these notices, visit PageLines options panel.
Unable to set filesystem credentials

 

and the website loads very slow...?

 

Do you have a solution for this?

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Posted · Report post

Try the latest version which is 2.1.1

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Posted · Report post

I updates to the newest version.

 

The message is still there and the theme is still slow

 

Is there a solution to this?

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Posted · Report post

The theme falls apart when im not logged in now, i think i want my money back...

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Posted · Report post

Heres a screenshot of your site working perfectly

https://cloudup.com/cyS8mDd_1vR

 

However, you are using a cloudflare proxy, so the logged out site is using cached css urls.

 

Is the cloudflare proxy really necessary while you are editing your site? Isnt there a pluin you have to install that purges the cache when you edit posts? Also doesnt it have a dev/bypass mode?

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Posted · Report post

Its very hard to offer support when the 1st thing people do is setup reverse proxies and install <insert name> cache then have issues with stale css/js and pages.

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Posted · Report post

Hi there,

 

Thank you for  you reply. The website is working perfectly indeed, but not when you log out of wordpress....

 

 

This happens even if i put cloudflare in development mode.

 

So there is still no solution to the problem... Also the website load time is still way above average.

 

Do you have any solution to my problems?

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Posted · Report post

Your issue has to be related to Cloudflare, as Simon suggested.

 

In regards to your page load, I have just this moment completed a reverse IP check on your domain. The results determine that you're using shared hosting and have over 400 other domains running on the same server as your domain. This means that these 400+ other sites are all using the same server resources as your site, hence the poor performance.

Shared hosting is a cheap hosting option and isn't known for its performance, if you're worried about your sites performance, then you shouldn't be using shared hosting. I would recommend you either switch to FlyWheel, or purchase a VPS from either Linode or Digital Ocean. In doing so, your sites performance will drastically improve.

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