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DMS 2 DMS2 is loosing content. Again.

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Danny

I started posting to this old topic until i decided to start a new (THIS) thread:
http://forum.pagelines.com/topic/31642-dms-keeps-deleting-my-content/

 

We have a completely new issue. It has nothing to do with older posts from us in the forums.

Please read carefully!

 

Here is my issue description, already sent to the hello@ support:

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i'm panicked again. We edited a page 2 minutes ago (after editing a lot of other pages these weeks THE SAME WAY without facing problems).

And we lost content again.

We edited a TextBox as normal. Saved. And the content is gone.

Please please help. Our customer's page is now online and i really don't know, what i can do anymore.

 

The affected page on the TEST SITE is:

http://wordpress.p221541.webspaceconfig.de/angebote/seminare/grundqualifizierung-fuer-betriebsraete-2/modul-2-teilseminar-1/

 

The affected page on the LIVE site is:

http://procul-akademie.de/angebote/seminare/grundqualifizierung-fuer-betriebsraete-2/modul-2-teilseminar-1/

 

in addition i searched the database for the affected page/element and the content is also gone in the db (table "pl_data_sections" column "live"):

 

{"textbox_title":"Modul 2 - Teilseminar 1","textbox_title_wrap":"h3","textbox_content":"","pl_standard_title":"","pl_area_class":"","pl_standard_styles":"","pl_hide_on_page":"","textbox_pad":"","textbox_font_size":"","textbox_align":"","textbox_animation":""}

 

Another page with the same layout (one TextBox) we edited today looks like:

{"textbox_title":"Modul 2 - Teilseminar 2","textbox_title_wrap":"h3","textbox_content":"<p><u>Themenplan:<\/u><\/p>\n<ul>\n<li>Mitwirkung bei personellen Einzelma&szlig;nahmen<\/li>\n<li>Vorl&auml;ufige personelle Ma&szlig;nahmen<\/li>\n<li>Zwangsgeldvorschriften<\/li>\n<\/ul>\n<p><u>Zeitplan:<\/u><\/p>\n<p>F&uuml;r das gesamte Seminar wurde eine Regeldauer von 12 Stunden ermittelt. Die tats&auml;chliche Dauer h&auml;ngt vom individuellen Lerntempo des Teilnehmers ab. Nach 12 Wochen soll der Lehrgang abgeschlossen sein. Er kann innerhalb dieses Zeitraums mehrfach wiederholt werden. Eine Verl&auml;ngerung nach den 12 Wochen ist in begr&uuml;ndeten F&auml;llen (z.B. Krankheit) m&ouml;glich.<\/p>\n<p><u>Erforderliche Vorkenntnisse:<\/u><\/p>\n<p>F&uuml;r diesen Lehrgang sind keine Vorkenntnisse erforderlich.<\/p>\n<p><u>Geeignete Personengruppen:<\/u><\/p>\n<ul>\n<li>ordentliche und Ersatz-Betriebsratsmitglieder<\/li>\n<li>Kandidaten zur BR-Wahl<\/li>\n<\/ul>\n<p><u>Freistellungsgrundlage:<\/u><\/p>\n<p>&sect; 37 Absatz 6 Betriebsverfassungsgesetz<\/p>\n<p><u>Kosten des Lehrgangs:<\/u><\/p>\n<p><strong>Einmalig 480 Euro (zzgl. MwSt.)<\/strong><\/p>\n<p><u>Rechtliche Hinweise:<\/u><\/p>\n<ul>\n<li>Bei Abbruch des Lehrgangs werden keine Kosten erstattet. Es gelten die gesetzlichen Widerrufsregelungen und unsere AGB.<\/li>\n<li>Zu Lehrgangsbeginn werden Zugangsdaten an den Teilnehmer versendet. Diese Zugangsdaten sind nur f&uuml;r die Person ausgestellt, mit der ein Vertrag geschlossen wurde. Eine Weitergabe der Zugangsdaten ist untersagt. Zuwiderhandlungen k&ouml;nnen juristische Folgen nach sich ziehen.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>","pl_standard_title":"","pl_area_class":"","pl_standard_styles":"","pl_hide_on_page":"","textbox_pad":"","textbox_font_size":"","textbox_align":"","textbox_animation":""}

 

=> All content is available.

 

in addition i've got the following infos:

 

- i looked at my database backup from today, 9:15 pm

- at 9:15 all content from the affected page was there:

(2186, 'udytju', '{"textbox_title":"Modul 2 - Teilseminar 1","textbox_title_wrap":"h3","textbox_content":"<p><u>Themenplan:<\\/u><\\/p>\\n<p>- Systematik des Arbeitsrechts<br \\/>- Rechte des Betriebsrates<br \\/>- Unternehmens- und Personalplanung<br \\/>- Mitwirkung bei der betrieblichen Bildung<\\/p>\\n<p><u>Zeitplan:<\\/u><\\/p>\\n<p>F&uuml;r das gesamte Seminar wurde eine Regeldauer von 12 Stunden ermittelt. Die tats&auml;chliche Dauer h&auml;ngt vom individuellen Lerntempo des Teilnehmers ab. Nach 12 Wochen soll der Lehrgang abgeschlossen sein. Er kann innerhalb dieses Zeitraums mehrfach wiederholt werden. Eine Verl&auml;ngerung nach den 12 Wochen ist in begr&uuml;ndeten F&auml;llen (z.B. Krankheit) m&ouml;glich.<\\/p>\\n<p><u>Erforderliche Vorkenntnisse:<\\/u><\\/p>\\n<p>F&uuml;r diesen Lehrgang sind keine Vorkenntnisse erforderlich.<\\/p>\\n<p><u>Geeignete Personengruppen:<\\/u><\\/p>\\n<p>- ordentliche und Ersatz-Betriebsratsmitglieder<br \\/>- Kandidaten zur BR-Wahl<\\/p>\\n<p><u>Freistellungsgrundlage:<\\/u><\\/p>\\n<p>&sect; 37 Absatz 6 Betriebsverfassungsgesetz<\\/p>\\n<p><u>Kosten des Lehrgangs:<\\/u><\\/p>\\n<p>Einmalig 480 Euro (zzgl. MwSt.)<\\/p>\\n<p><u>Rechtliche Hinweise:<\\/u><\\/p>\\n<p>- Bei Abbruch des Lehrgangs werden keine Kosten erstattet. Es gelten die gesetzlichen Widerrufsregelungen und unsere AGB.<br \\/>- Zu Lehrgangsbeginn werden Zugangsdaten an den Teilnehmer versendet. Diese Zugangsdaten sind nur f&uuml;r die Person ausgestellt, mit der ein Vertrag geschlossen wurde. Eine Weitergabe der Zugangsdaten ist untersagt. Zuwiderhandlungen k&ouml;nnen juristische Folgen nach sich ziehen.<\\/p>\\n<p>&nbsp;<\\/p>","pl_standard_title":"","pl_area_class":"","pl_standard_styles":"","pl_hide_on_page":"","textbox_pad":"","textbox_font_size":"","textbox_align":"","textbox_animation":""}', '{"textbox_title":"Modul 2 - Teilseminar 1","textbox_title_wrap":"h3","textbox_content":"<p><u>Themenplan:<\\/u><\\/p>\\n<p>- Systematik des Arbeitsrechts<br \\/>- Rechte des Betriebsrates<br \\/>- Unternehmens- und Personalplanung<br \\/>- Mitwirkung bei der betrieblichen Bildung<\\/p>\\n<p><u>Zeitplan:<\\/u><\\/p>\\n<p>F&uuml;r das gesamte Seminar wurde eine Regeldauer von 12 Stunden ermittelt. Die tats&auml;chliche Dauer h&auml;ngt vom individuellen Lerntempo des Teilnehmers ab. Nach 12 Wochen soll der Lehrgang abgeschlossen sein. Er kann innerhalb dieses Zeitraums mehrfach wiederholt werden. Eine Verl&auml;ngerung nach den 12 Wochen ist in begr&uuml;ndeten F&auml;llen (z.B. Krankheit) m&ouml;glich.<\\/p>\\n<p><u>Erforderliche Vorkenntnisse:<\\/u><\\/p>\\n<p>F&uuml;r diesen Lehrgang sind keine Vorkenntnisse erforderlich.<\\/p>\\n<p><u>Geeignete Personengruppen:<\\/u><\\/p>\\n<p>- ordentliche und Ersatz-Betriebsratsmitglieder<br \\/>- Kandidaten zur BR-Wahl<\\/p>\\n<p><u>Freistellungsgrundlage:<\\/u><\\/p>\\n<p>&sect; 37 Absatz 6 Betriebsverfassungsgesetz<\\/p>\\n<p><u>Kosten des Lehrgangs:<\\/u><\\/p>\\n<p>Einmalig 480 Euro (zzgl. MwSt.)<\\/p>\\n<p><u>Rechtliche Hinweise:<\\/u><\\/p>\\n<p>- Bei Abbruch des Lehrgangs werden keine Kosten erstattet. Es gelten die gesetzlichen Widerrufsregelungen und unsere AGB.<br \\/>- Zu Lehrgangsbeginn werden Zugangsdaten an den Teilnehmer versendet. Diese Zugangsdaten sind nur f&uuml;r die Person ausgestellt, mit der ein Vertrag geschlossen wurde.. Eine Weitergabe der Zugangsdaten ist untersagt. Zuwiderhandlungen k&ouml;nnen juristische Folgen nach sich ziehen.<\\/p>\\n<p>&nbsp;<\\/p>"}'),

 

- we edited the page at about 9:30

- we pressed the edit button (pencil) on the TextBox

- we added some Text

- we saved and published

- the page reloaded

- all content from the TextBox was gone in the textarea and on the page itself as you can see at the page
http://wordpress.p221541.webspaceconfig.de/angebote/seminare/grundqualifizierung-fuer-betriebsraete-2/modul-2-teilseminar-1/

 

- we did not do anything else than before. we edited 8 pages - one after another. like every day. but on that one page, we edited this page before without problems, we're loosing content. again.

 

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Important!!!!!!!

The new Login page can be found under:

http://wordpress.p221541.webspaceconfig.de/wp-admin

 

The login credentials are the same as sent before in the email.

 

DO NOT LOGIN at http://procul-akademie.de because this is the live site!
ONLY LOGIN at http://wordpress.p221541.webspaceconfig.de/wp-admin

 

Because of this being a TEST SITE, you can edit everything and do whatever you want and is needed to solve the issue.

 

 

But here comes the next problem:

I backupped my whole page. 1:1 MySQL, 1:1 FTP and pushed it to the test server. But you see what happened:
Every setting is gone. The Homepage, The Logo. All templates are gone.

 

I really really really don't know what to do anymore.

 

Please look at the test page, login, update everything, do whatever is needed. Please report back what i can do. I don't have any clue. And i don't have power anymore.

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36 answers to this question

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Posted · Report post

cemico we simply cant fix something none of us can replicate.

 

All we ask is steps that we can take to replicate the issue.

 

Even a video of it happening may help.

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Posted · Report post

Simon_P

I understand your words.

 

Because of us not being able to reproduce the issue and not being able to screen record days and weeks long until the issue will happen again, we have a situation, where both sides (you and i) can't do anything.

That's not a good situation for me and my customer. And i can only pray, that it wont happen again.

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Posted · Report post

cemico Are you saying you have not witnessed this happening either? You are just going on what a 3rd party is saying? For all you know they might have 100+ chrome extensions installed?

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Simon_P

No, this is no 3rd party problem. We developed the page until last week and were facing the issue by our own. On 4 different computers in different geographical locations.

Our customer did not edit the site. He has no account for the backend.

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Posted · Report post

so, 4 different PC's in 4 different countries are able to 'wipe' all your settings, surely there must be something common between them.

 

If its supposedly easy enough for four of you to manage it there must be a way to tell us how to do it too.

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Posted · Report post

Simon_P

It's not that all 4 systems are able to "wipe" all settings. In fact: No system is wiping all settings. 

 

It's about all 4 systems are working on the DMS2 frontend like it's intended to be. And sometimes no one touched any portion of the site. But then, from one day to another, content is lost on a page.

Sometimes one system is editing and saving content as it's intended to be. But after saving, all content is lost.

 

It's nothing that we can replicate. We worked for many days, on many pages. Everything worked nice and smooth. But then: Content was gone.

 

But as i said: We have a situation, where both sides (you and i) can't do anything.

I updated everything by now.

And i can only pray, that it wont happen again.

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Posted · Report post

And again we lost content:

http://procul-akademie.de/phochdrei/punkte-sammeln/

 

You see the default TextBox content "Textbox Section" which replaced about 1 hour of work from our customer some days ago.

 

Yesterday the content was there.

Even after the update to all latest WP, plugin, DMS2, Plugin versions.

 

We did nothing.

 

And today the content is lost. Again.

 

That's so disappointing. That's so unreliable. 

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Posted · Report post

Are the four people behind these four computers all editing the site ?

 

If they are doing the following, then this will likely explain your issue.

 

If person A, had added a TextBox with some content to your customers site and published the changes.

Then person B who is logged in, doesn't refresh the site after the changes from Person A have taken place and the he/she edits that same page, then clicks publish. It will overwrite the changes made by Person A.

This is because Person A updated the site, but Person B didn't refresh the site after the changes by Person A. So in theory, Person B is updating the site as it used to be.

If that is how you're working, then that is the explanation to your issue.

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Posted · Report post

Danny

No one edited the site after my update some days ago.

 

But thanks for the detailed explanation how we can prevent loss of content this (one) way in future.

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Posted · Report post

Hey guys, just seeing this. Here's what we need to have to figure out this problem for GOOD. 

 

How can we (PageLines developers) duplicate this problem? 

 

Can you guys give me steps to reproduce this somewhere?

2 people like this

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Posted · Report post

If person A, had added a TextBox with some content to your customers site and published the changes.

Then person B who is logged in, doesn't refresh the site after the changes from Person A have taken place and the he/she edits that same page, then clicks publish. It will overwrite the changes made by Person A.

This is because Person A updated the site, but Person B didn't refresh the site after the changes by Person A. So in theory, Person B is updating the site as it used to be.

If that is how you're working, then that is the explanation to your issue.

Danny i see: this means to me that PageLines' DMS is not multiuser capable as if i must call my customer each time, asking him if he's editing the site so that i can edit the site, is not possible.

 

 

Can you guys give me steps to reproduce this somewhere?

arpowers thank you for joining this conversation. maybe you, as the founder, can help us out.

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