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BigTextDMS

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Best Answer CliffordP , 03 April 2014 - 05:48 PM

@Gonchar, thank you for your BigTextDMS purchase and for the screencast.

 

In the forum post that you linked to, I'd agree you should remove the TextBox-type section from Nick as Nick has abandoned all of his PageLines products and will not be releasing updates or replying to support requests. Also, as stated in the forum link, it's likely unnecessary.

 

If removing his section doesn't solve the problem, please let me know if you can delete sections other than BigTextDMS.

 

You may also want to try:

- disabling all plugins except BigTextDMS and seeing if you're still having the issue

- enabling WP_DEBUG in wp-config.php and seeing if there are errors

- using Chrome Inspector to see if there are any js errors in the Console

 

If you cannot find a resolution via any of these methods, you'll need to PM me an administrator-level login to your site after taking a full backup.

 

Please report back with your findings. Thank you.

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#1 Gonchar

Gonchar

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Posted 01 April 2014 - 03:13 AM

Hi, Cliff!

 

my problem is - section deleting doesn't work, this is what happens http://www.screencast.com/t/H5tn5L4z

 

in http://forum.pagelin...ng-doesnt-work/ Martin Davies advised contact you.

 

Would you say please How to make it work?

 

Good day!

Alex



#2 CliffordP

CliffordP

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Posted 03 April 2014 - 05:48 PM   Best Answer

@Gonchar, thank you for your BigTextDMS purchase and for the screencast.

 

In the forum post that you linked to, I'd agree you should remove the TextBox-type section from Nick as Nick has abandoned all of his PageLines products and will not be releasing updates or replying to support requests. Also, as stated in the forum link, it's likely unnecessary.

 

If removing his section doesn't solve the problem, please let me know if you can delete sections other than BigTextDMS.

 

You may also want to try:

- disabling all plugins except BigTextDMS and seeing if you're still having the issue

- enabling WP_DEBUG in wp-config.php and seeing if there are errors

- using Chrome Inspector to see if there are any js errors in the Console

 

If you cannot find a resolution via any of these methods, you'll need to PM me an administrator-level login to your site after taking a full backup.

 

Please report back with your findings. Thank you.



#3 CliffordP

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Posted 09 April 2014 - 04:32 PM

Marking the issue Solved as I haven't heard back from you and cannot reproduce the issue. Hope you got it figured out.







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