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Urgent; comments disappearing...


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When I am logged in, I can make and see comments. When I log out, the comments that I have made are not displayed. The site is at http://thesnowballeffect.com. What am I missing?!?!?!

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Posted · Report post

Well you still have the 7 extra lines.

 

When you make edits to a production site on WPEngine you HAVE to click the cache clar button in the WPEngine control panel every time to see the changes.

 

Unless you use their staging area which has no caching whatsoever.

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Posted · Report post

Hi,

 

From what I've just tested, it appears to be a bug with JetPack comments, if that is what you're using. If you can confirm you're using JetPack comments, I will add this to the tracker.

If that is the case, you will probably want to disable JetPack comments for the meantime.

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Posted · Report post

Jetpack comments are disabled. I tried installing disqus. Disqus disappear in the same way...

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Posted · Report post

When I try to place comments in the single post page column, I get Blog token not found...

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Posted · Report post

Any more thoughts? This client is an author with a new book and I'm going to lose her if I don't get comments working now!!!

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Posted · Report post

Firstly it looks like you dont even have the comments section in the blog post template areas.

 

Secondly if you 'view source' in your browser and tke a look at the top, you have 7 blank lines. This is probably caused by some blank lines in a php file somewhere that you have edited.

This WILL break ajax and is probably why no comments appear when you do have the comments section in place.

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Posted · Report post

As you can see, the comments are installed; https://www.evernote.com/shard/s3/sh/2afa40f0-68a4-4a8b-978f-9e0f87f5f7e8/2b6c2720b6eeac40df43efe923ae660c

 

When I switch out the layout mode or whatever you call it, it's still there; https://www.evernote.com/shard/s3/sh/70b2b6e6-8c42-411b-a599-b7aa46af6aa1/392785870ee1fa8640969d572d191ffc

 

btw, I have not edited any php files...

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Posted · Report post

Ah its wpengine, go in and clear their caches.

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Posted · Report post

No, it's actually the ManageWP - Worker plugin that was adding the lines...

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Posted · Report post

Congratulations!

valid-rss-rogers.png This is a valid RSS feed.

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Posted · Report post

Glad you've resolved, thank you for updating the thread.

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