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Sophistique DMS Editor Crash

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dear team,

my site worked flawlessly until now. I did not do any upgrade, nor install any new plugin etc. SUDDENLY my site CRASHED when doing a minor refresh. (using WordPress 3.7.1.).

 

ACTUAL ERROR Description

  • the site looks beautiful in any browser (FireFox, Explorer ...)
  • the site looks awful when in CHROME EDIT MODE  (see screenshot)
  • the site looks beautiful in  CHROME, when EDIT mode is switched off (see screenshot)

Previous issues I saw

  • Chrome got stuck (took massively long)
  • only a shut-down & re-open helped

 

Trouble Shoting I did No1

  • deactivated all plugins etc.
  • closed browser
  • shut down MAC
  • re-opened browser
  • SAME ISSUE

Trouble Shoting I did No2

  • unistalled Chome
  • shut down MAC
  • re-Installed Chrome
  • SAME ISSUE

Trouble Shoting I did No3

  • during "crappy edit mode view"
  • I inserted sections, as usual > published
    > the result looks totally normal in other browsers / Chrome with edit switched off

 

What is the Problem?

What is the quick Fix to that?

 

I suppose something got wrong with the DMS install / How to reinstahl this EDITOR part of DMS?

requesting urgent support

 

,Michael

 

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4 answers to this question

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Posted · Report post

I partially solved the problem by myseld!

 

i recently bought the Theme: Sophistique, but used only one section (collapser) of it in my own empty child theme.

Deinstalling this theme, solved the problem !

 

 

 

... additional information I want to give for  Sophistique

 

Collapser worked in the beginning, but than ...

  • when editing one (already existent) custom-collapser-post and saving it ...
  • it moved it just to "normal psts" (without asking)
  • and the content was no more available in Collagier (and no chance to get it back)

 

sophistique

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Posted · Report post

Hi Michael

 

I've moved this thread into the store product forum so the author of the Sophistique theme can advise further for you.

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Posted · Report post

obviously Enrique is on sleep :(

no reply since 1 week :(

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Posted · Report post

no reply since 2 weeks  :(  :(  :(

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