Jump to content


Photo
Depth Charge

DMS site locked up



  • Please log in to reply
11 replies to this topic

#1 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 28 November 2013 - 05:09 AM

hi.

 

I have a DMS site thats locked up for about a week now.

 

I've tried turning off plugins. I have depthCharge on it and think I might have some images in there that are too big.

 

but if its on or not , the page is locked up in admin mode. none of the DMS options stuff shows.

 

what should I do?

 

this is the site: http://www.lexingtonsewage.com

 

this is a screen cap of admin mode:

 

lockedout.jpg


Edited by James B, 03 December 2013 - 06:29 AM.


#2 Danny

Danny

    Is Awesome!

  • Moderators
  • 15194 posts
  • LocationManchester, UK
  • Country: Country Flag

Posted 28 November 2013 - 10:38 AM

Hi,

 

Can you contact me via email and provide me with your admin username and password please.

 

danny at pagelines dot com

When writing your email please link to this topic, so I know thats its related to his issue, otherwise ill forget.



#3 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 29 November 2013 - 01:48 AM

email has been sent. thanks,



#4 Danny

Danny

    Is Awesome!

  • Moderators
  • 15194 posts
  • LocationManchester, UK
  • Country: Country Flag

Posted 29 November 2013 - 09:37 AM

You're using DMS version 1.0.3, you will need to update to the latest version, as we do not provide support to users who are using out of date products.



#5 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 30 November 2013 - 06:05 AM

hi. I have upgraded and its still having issues.

 

I deleted the depthcarge plugin and reuploaded it with the freshest version I could find.

 

something with that is stuck. when I turn it on the site can't load.

 

I also tried flushing the cache and doing a global refresh, but its still getting hosed.

 

is there a way to clear this thing?

 

http://www.lexingtonsewage.com/



#6 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 01 December 2013 - 04:30 PM

I sent Danny a email on this with login info on the 28th.

 

I'd love to get this fixed up and see what I need to do to avoid these lockup issues.

 

thanks,



#7 Danny

Danny

    Is Awesome!

  • Moderators
  • 15194 posts
  • LocationManchester, UK
  • Country: Country Flag

Posted 02 December 2013 - 10:54 AM

If you remove Depth Charge, does DMS functionality return to normal ?



#8 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 02 December 2013 - 05:01 PM

yeah if its off it doesn't hang.

 

should I contact that developer?

 

I'd rather trouble shoot it before I bug them. I have deleted the plugin and reinstalled it but it still hangs.

 

is there anyway to kick start it going again?



#9 James B

James B

    Advocate

  • Moderators
  • 5126 posts
  • LocationSurrey - UK
  • Country: Country Flag

Posted 03 December 2013 - 06:29 AM

Hi John

 

I've moved this topic in to the depth charge area of the store product forum for you so the developer can advise further.



#10 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 03 December 2013 - 07:04 AM

ok.


Edited by imagineutopia, 03 December 2013 - 07:04 AM.


#11 etcio

etcio

    Advanced Member

  • Members


  • 68 posts
  • Framework Version:DMS
  • Country: Country Flag

Posted 06 December 2013 - 08:23 PM

Can you submit a ticket on my support site so I can take a look at this? Almost always this is caused by a javascript error in another script that stops js from executing correctly in the browser.

http://help.etc.io


  • imagineutopia likes this

#12 imagineutopia

imagineutopia

    Advocate

  • Members

  • 276 posts
  • LocationKansas City
  • Country: Country Flag

Posted 06 December 2013 - 09:34 PM

ok cool. thanks for getting back with me over here.

 

I filled out a ticket and look forward getting this fixed.

 

thanks,







Also tagged with one or more of these keywords: Depth Charge