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Error Messages for Pagelines and DMS


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#1 chamainew

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Posted 21 October 2013 - 04:09 PM

I'm getting a lot of errors on my sites and need some direction.  Is this a server problem?

 

This is the error An error occurred while updating PageLines Framework from Wordpress:

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

 

This is the error I received when updating DMS Professional Tools:

An error occurred while updating DMS Professional Tools: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

 



#2 Jake

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Posted 21 October 2013 - 04:18 PM

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- We were having some issues with our download links but they should all be updated and functioning normally now. Let us know if that's not the case.



#3 chamainew

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Posted 21 October 2013 - 04:25 PM

Hi Jake,

Just tried again with two different sites...one using Pagelines the other using DMS. Same error. I have no problem updating other plugins.



#4 Jake

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Posted 21 October 2013 - 04:46 PM

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- I'm not sure what's going on with the Pro Tools plugin - I just gave it a test and was able to update on one of my test sites. I'll check with the developers and see if there are still URL updates going on.

 

For Framework, grab the latest version from 

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and install that way, you should be all set with that.



#5 Simon_P

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Posted 21 October 2013 - 05:07 PM

Have fixed the framework one, click appearance themes again to reload the data and the download will work.

 

Waiting on a support ticket to fix the other url



#6 chamainew

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Posted 21 October 2013 - 05:13 PM

Simon, It says I will lose any customizations that I have made. Is this correct? My customizations are in CSS.



#7 Simon_P

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Posted 21 October 2013 - 05:15 PM

That warning is produced by WordPress, and is there when you updated any theme/plugin.

 

If you have not edited any core PageLines files then you are fine to update.