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Any advise on FAQ's?


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#1 kulmetehan

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Posted 14 October 2013 - 12:31 PM

Hi guys,

 

So on my DMS website I want to have a faq. I tried some html and jquery scripts I found here and there but they either weren't really what I was looking for o they didn't seem to work correctly on my platform.

 

You guys have any tips on a good script or maybe software? Thanks!

 

By the way, I really like the faq at http://support.fotomoto.com/. They've used Desk.com to make it. I'm looking for something a bit more simple and self do-able if possible.

 

Thanks!


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#2 Danny

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Posted 14 October 2013 - 12:51 PM

Hi,

You can recreate how desk.com create their docs/faqs, by using the grid, then adding links to each grid for your pages.

For example:


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#3 kulmetehan

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Posted 14 October 2013 - 01:00 PM

Well.. @Danny, you truly are a ninja. Thanks! This actually helps me out. I'm gonna start with it right away.

 

But it would be even better if the links/questions were clickable dropdowns. Do you by any chance know how I can make something like that?

 

I found this on the internet: http://jsfiddle.net/neopreneur/kdFHP/ 

 

But unfortunately I wasn't able to make it work. You think you can figure it out?



#4 Danny

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Posted 14 October 2013 - 01:09 PM

Javscript/jQuery aren't really my forte. However you could do a similar thing with the grid I posted above and then include the accordion shortcode ?



#5 kulmetehan

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Posted 14 October 2013 - 01:21 PM

@Danny thanks for the tip. That sounds pretty logic. Except I'm not exactly a pro in this stuff :(

 

Could you maybe tell me where exactly I need to paste what?



#6 ellenmva

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Posted 14 October 2013 - 01:50 PM

@kulmetehan If you don't want to do all the coding yourself you can check out my section, Accordions, which I initially created for FAQs. You can group Accordions by topic and have a section for each topic. If you want it to work without having a colored background and look more like links I can help you with the CSS.

 

Just an idea.

 

Ellen



#7 Jake

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Posted 14 October 2013 - 01:58 PM

Hi @kulmetehan

 

Taking the first part of the code that Danny gave you, I tweaked it a bit to remove the bullets and add in the accordion code instead. Will this accomplish the look you're going for?
 
<div class="row">
  <div class="span6">
    <h3>Customer Service</h3>
[pl_accordion name="accordion"][pl_accordioncontent name="accordion" number="1" heading="Question One" open="no"]
This is the answer to the question
[/pl_accordioncontent]
[pl_accordion name="accordion"][pl_accordioncontent name="accordion" number="2" heading="Question Two" open="no"]
This is the answer to the second question
[/pl_accordioncontent]
[/pl_accordion]
  </div>


#8 kulmetehan

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Posted 14 October 2013 - 02:46 PM

@Danny @ellenmva @Jake

 

You guys really are amazing. Not only do you bring such a great product, you also deliver even greater service. Thank you.

 

@Danny's code and @Jake's tweaks to it gave me exactly what I had in mind. 

 

@ellenmva For now this actually helps me out perfectly. Cause I won't be having a very large faq in the beginning. But in the future, when my faq grows, i can definitely use something like this. Thanks for the tip!


Edited by kulmetehan, 14 October 2013 - 02:47 PM.

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#9 Jake

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Posted 14 October 2013 - 05:00 PM

Thanks so much for your kind words @kulmetehan - glad we could help!


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#10 Danny

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Posted 15 October 2013 - 08:20 AM

No problem.