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Cool Carousel Cool Carousel Youtube Videos doesnt work on Firefox

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Hey DMS-Team,

I'm sorry for my bad english, but i hope you will understand me. I've bought a plugin in your shop named "Cool Carousel" i used it as a Slider for YoutubeVideos. It works perfect on IE, and Chrome but i have only a black window on Mozilla Firefox... You can see the problem under www.mtp-music.de, its the slider with YTVideos on the startpage. If you can Help me it would be very very nice.

Greetings from Daniel

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Posted · Report post

Cool Carousel was updated today to fix the Firefox YouTube issue.

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Posted · Report post

Daniel,

 

I'm not sure why it's not displaying but recommend you contact the developer for support.   Youtube videos display on DMS without problems. There may be some conflict of javascript or jQuery.

 

Unfortunately, we can't support third-party plugins, but if you do contact that developer, you can suggest they download DMS (the free edition) to test the carousel. They may be able to create a section (documentation is at http://docs.pagelines.com).  Most premium developers are happy to assist.

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Posted · Report post

Hi dekle. Sorry I just now found this post. I am the developer of Cool Carousel, from the PageLines Store. Thank you for your purchase.

This was the correct place to post your question: http://forum.pagelines.com/68-store-products/

 

I tried visiting http://www.mtp-music.de/ but the site is down or something.

Feel free to update this ticket once your site is back up, or provide another URL.

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Posted · Report post

Hey guys,

tanks for the support! Its actually the same problem.

But my Server Provider detectet an hardeware problem so http://www.mtp-music.de/ is down for 2 days.

I will inform you when the server is back online.

 

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Posted · Report post

The PageLines Staff has moved this topic to the appropriate forum location now. :-)

 

I have tested the http://www.pagelinestheme.com/cool-carousel-section/ on Firefox and have confirmed that the YouTube video cannot be clicked. I will release an update to fix this soon.

 

However, only seeing a black box is not an error with the Cool Carousel Section. Instead, you might need to check your Firefox settings for Flash, as showing in this screenshot: http://cl.ly/image/261S0N280P3B

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Posted · Report post

Please let us know if you still need help with this topic otherwise I will close it in 7 days. Thanks!

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Posted · Report post

Hey i still need help but i had some trouble with my servers. My sites will be back in the next 2 days. Then i will show my problem :)
 

I'm sorry about the delay!

Greetings from Daniel

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