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Cool Carousel Youtube Videos doesnt work on Firefox



Best Answer CliffordP , 02 October 2013 - 09:17 PM

Cool Carousel was updated today to fix the Firefox YouTube issue.

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#1 dekle

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Posted 13 September 2013 - 08:53 AM

Hey DMS-Team,

I'm sorry for my bad english, but i hope you will understand me. I've bought a plugin in your shop named "Cool Carousel" i used it as a Slider for YoutubeVideos. It works perfect on IE, and Chrome but i have only a black window on Mozilla Firefox... You can see the problem under www.mtp-music.de, its the slider with YTVideos on the startpage. If you can Help me it would be very very nice.

Greetings from Daniel



#2 Rob

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Posted 13 September 2013 - 08:15 PM

Daniel,

 

I'm not sure why it's not displaying but recommend you contact the developer for support.   Youtube videos display on DMS without problems. There may be some conflict of javascript or jQuery.

 

Unfortunately, we can't support third-party plugins, but if you do contact that developer, you can suggest they download DMS (the free edition) to test the carousel. They may be able to create a section (documentation is at http://docs.pagelines.com).  Most premium developers are happy to assist.



#3 CliffordP

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Posted 25 September 2013 - 02:38 PM

Hi @dekle. Sorry I just now found this post. I am the developer of Cool Carousel, from the PageLines Store. Thank you for your purchase.

This was the correct place to post your question: http://forum.pagelin...store-products/

 

I tried visiting http://www.mtp-music.de/ but the site is down or something.

Feel free to update this ticket once your site is back up, or provide another URL.



#4 dekle

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Posted 25 September 2013 - 03:17 PM

Hey guys,

tanks for the support! Its actually the same problem.

But my Server Provider detectet an hardeware problem so http://www.mtp-music.de/ is down for 2 days.

I will inform you when the server is back online.

 



#5 CliffordP

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Posted 25 September 2013 - 03:23 PM

The PageLines Staff has moved this topic to the appropriate forum location now. :-)

 

I have tested the http://www.pagelines...rousel-section/ on Firefox and have confirmed that the YouTube video cannot be clicked. I will release an update to fix this soon.

 

However, only seeing a black box is not an error with the Cool Carousel Section. Instead, you might need to check your Firefox settings for Flash, as showing in this screenshot: http://cl.ly/image/261S0N280P3B



#6 Jenny

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Posted 02 October 2013 - 02:11 PM

Please let us know if you still need help with this topic otherwise I will close it in 7 days. Thanks!



#7 dekle

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Posted 02 October 2013 - 05:16 PM

Hey i still need help but i had some trouble with my servers. My sites will be back in the next 2 days. Then i will show my problem :)
 

I'm sorry about the delay!

Greetings from Daniel



#8 CliffordP

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Posted 02 October 2013 - 09:17 PM   Best Answer

Cool Carousel was updated today to fix the Firefox YouTube issue.







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