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I have a paid (personal) version but it says I cannot ask questions in the forum


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#1 leftcoastmichael

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Posted 11 September 2013 - 10:07 PM

Help please.



#2 batman

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Posted 11 September 2013 - 10:11 PM

Hi

You have asked a question in the forum now.....

:)



#3 clinton4

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Posted 11 September 2013 - 10:11 PM

Go to http://pagelines.com and login to your account. Then come back tocthe forums. That did the trick for me.

#4 leftcoastmichael

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Posted 11 September 2013 - 10:51 PM

Hi

You have asked a question in the forum now.....

:)

I'm blocked from posting in the paid forum...

 

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#5 leftcoastmichael

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Posted 11 September 2013 - 10:51 PM

Go to http://pagelines.com and login to your account. Then come back tocthe forums. That did the trick for me.

 

I tried that. Twice, It does not work for me.



#6 Simon_P

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Posted 11 September 2013 - 11:33 PM

You had a duplicate user, with same email, please try again.



#7 Simon_P

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Posted 12 September 2013 - 12:02 AM

You also have two forum users with same email, do you want those merged? Please reply here and not the random blog posts.


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#8 leftcoastmichael

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Posted 12 September 2013 - 12:18 AM

Yes please. No idea how that happened.



#9 leftcoastmichael

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Posted 12 September 2013 - 12:36 AM

Incidentally, I located the duplicate user, "michaelleftcoastlogiccom", and logged in under that account.  That account is also blocked from the DMS blog.  The first one, "leftcoastmichael", is the one under which I purchased the DMS subscription. 



#10 canadiangazelles

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Posted 12 September 2013 - 12:44 AM

Hi, I have the same issue; was able to use the feature yesterday but, having changed my username, am blocked from access. 

Please advise. 

Many thanks in advance for your help.



#11 Simon_P

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Posted 12 September 2013 - 12:53 AM

The feature was only added last night, before the paid forum was open to everyone.

@txthedx you dont have an active subscription, looks like someone cancelled it through PayPal 27 days ago, you should contact billing.


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#12 leftcoastmichael

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Posted 12 September 2013 - 01:01 AM

Works fine now, thanks. :)



#13 canadiangazelles

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Posted 12 September 2013 - 02:00 AM

Hi @Simon_P, thanks but I've already paid for the business version so does this mean that in order to have access to the forum I need to pay double the price (ie. one time to buy the business version and then another time to pay for the year subscription)?

Thanks for your help.



#14 Simon_P

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Posted 12 September 2013 - 05:32 PM

Yes you paid, then canceled the yearly subscription. Please contact billing.



#15 moxyt

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Posted 12 September 2013 - 06:31 PM

Hello, I'm having issues connecting to the forum as well. I have logged off and logged back in and still not working.



#16 Jake

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Posted 12 September 2013 - 07:38 PM

Hi @moxyt - We're finding that there is a solution that works for some but not others. If you don't mind, please email hello@pagelines.com with your username/login information and they will attempt to troubleshoot and resolve that way. My apologies for the issues you're experiencing.



#17 canadiangazelles

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Posted 12 September 2013 - 10:14 PM

Thanks to Simon and Jake for the feedback. Pagelines has confirmed that I should have access but suggests that I just use the logon to account method and I've tried all day but that isn't working. I'll follow Jake's advice and contact them again. 

Many thanks.


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#18 moxyt

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Posted 12 September 2013 - 11:57 PM

Jake,

 

Thanks for your response. Everything seems to be working now!


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#19 Jake

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Posted 13 September 2013 - 12:10 AM

Very glad we were able to get you sorted out. My apologies for the issues you were having and many thanks for your patience!



#20 canadiangazelles

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Posted 13 September 2013 - 12:31 AM

Shout out to Jake and Pagelines team for going the extra mile to get my login issue sorted out. Many thanks.


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