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ERROR: User not found!

error user not found pageline

Best Answer Rob , 01 September 2013 - 08:07 PM

Is the login info staying in place?

 

Can you login at http://www.pagelines.com/launchpad with the exact same credentials?

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#1 gansoma

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Posted 01 September 2013 - 05:01 PM

hello!

 

I know there were problems recently, and I was waiting to find a solution to my problem, but I can't still connect to my account inside my wordpress page, when I try to log to the store or to the account:

 

ERROR: User not found!
There was a problem logging in to PageLines.

 

Someone who have or had the same problem have any kind of solutions.

 

 

Thanks :)



#2 Rob

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Posted 01 September 2013 - 07:11 PM

Hi,

 

You're using Framework, correct?

 

And you login to WordPress as admin, then go to Dashboard > PageLines > Your Account.  There, you've entered your launchpad account login and password?

 

I'm unclear where you're having trouble logging in or when you're getting that message.



#3 gansoma

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Posted 01 September 2013 - 07:21 PM

hey,

 

Eaxctly as you said :)



#4 Rob

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Posted 01 September 2013 - 08:07 PM   Best Answer

Is the login info staying in place?

 

Can you login at

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with the exact same credentials?



#5 gansoma

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Posted 01 September 2013 - 08:16 PM

Rob,

 

With that link you made my see my mistake, all's running fine now.

 

I apologie for making lose your time with that subject.

 

Thanks.



#6 Rob

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Posted 01 September 2013 - 09:13 PM

It is no problem at all.  I'm here and happy to help!  Just happy to know you were able to resolve it.



#7 argyrisk

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Posted 23 September 2013 - 06:57 PM

I am having this problem just now. I did a password reset and entered a new password but I still can't log into the framework or launchpad.


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#8 Jake

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Posted 23 September 2013 - 07:39 PM

Hi @

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- I'm sorry you're having issues logging in. If you shoot an email to hello@pagelines.com with your credentials (launchpad username/password), we'll test on our end and make sure your password reset synched up correctly, etc. Thank you!