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ERROR: User not found!


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Posted · Report post

hello!

 

I know there were problems recently, and I was waiting to find a solution to my problem, but I can't still connect to my account inside my wordpress page, when I try to log to the store or to the account:

 

ERROR: User not found!
There was a problem logging in to PageLines.

 

Someone who have or had the same problem have any kind of solutions.

 

 

Thanks :)

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Posted · Report post

Is the login info staying in place?

 

Can you login at http://www.pagelines.com/launchpad with the exact same credentials?

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Posted · Report post

Hi,

 

You're using Framework, correct?

 

And you login to WordPress as admin, then go to Dashboard > PageLines > Your Account.  There, you've entered your launchpad account login and password?

 

I'm unclear where you're having trouble logging in or when you're getting that message.

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Posted · Report post

hey,

 

Eaxctly as you said :)

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Posted · Report post

Rob,

 

With that link you made my see my mistake, all's running fine now.

 

I apologie for making lose your time with that subject.

 

Thanks.

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Posted · Report post

It is no problem at all.  I'm here and happy to help!  Just happy to know you were able to resolve it.

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Posted · Report post

I am having this problem just now. I did a password reset and entered a new password but I still can't log into the framework or launchpad.

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Posted · Report post

Hi argyrisk - I'm sorry you're having issues logging in. If you shoot an email to hello@pagelines.com with your credentials (launchpad username/password), we'll test on our end and make sure your password reset synched up correctly, etc. Thank you!

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