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Global Options

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Posted · Report post

Good day!

 

I recently renewed DMS for another month, but seem to have run into some problems. I've received confirmation of purchase and it appears as a completed order under recent orders in my account, but if I view my membership the status remains on-hold and I have received no karma for the purchase. Also, when trying to access Global Options the circular loading arrows appear but the menus do not load.

 

Any help will be greatly appreciated!

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6 answers to this question

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Posted · Report post

As I understand it, your account is on hold and you'll have to contact the help desk, Let them know you've posted here.

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Posted · Report post

Hello Nick,

 

Please forgive me, but we don't have the ability to fix account issues from the forum. However, all account issues are handled by our help desk which can be reached at hello@pagelines.com. If you write them, they can look up your account and find out what's happening. 

 

I must apologize for any inconvenience and the problems this may have caused.

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Posted · Report post

No problem! I'll just mail them the link to this topic. 

 

Thanks for the help. I love DMS!

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Posted · Report post

Hey again Rob,

 

I've sent an email to hello@pagelines.com, but haven't yet received a reply. What is the usual wait period before being contacted?

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Posted · Report post

At least 24 hours.  They sometimes get backlogged. My apologies. 

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Posted · Report post

No worries! Just making sure it's normal. 

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