I purchased DMS one week ago and have spent countless hours this week just trying to install and get it up and running. It still doesn't work and my web site has crashed and I can't get on to my admin page to even change back to Framework theme. ..... Support has been little or of no help - seems like Danny is the only guy working here. I am now totally uninterested in spending yet more and more hours in trying to find the cause/s of why it doesn't work and have requested a refund. I expect that when I purchase something for a re occuring $192 per year that it will work out of the box - (to a certain extent).
I agree with Glennyboy. Support has definitely worsened. Currently as I write this there are only 2 persons online for support. I have always been impressed by the feedback and level of support on the forums and have been very disappointed by a lack of responses to my recent questions on how to get DMS running.
You list Framework docs available at http//support.pagelines.me/docs but hey guess what, there is no apparent way to navigate to this from the home page ! (maybe I missed it but then doesn't that say something that I missed it and it's not so 'bleeding obvious' as it should be). Believe it or not Rob the reason we buy these products is because we don't have time or the knowledge to navigate through endless amount of links to find what should be in front of our faces in the first place. If we could do what you guys can do we wouldn't be buying this stuff.
I agree with Glennyboy (which I think he was very polite about) that basically we have other jobs and can't follow everything you guys write and spread about on the webpage. Or do you agree that Arthur Dent shouldn't have complained about the Earth being demolished because the plans for an intergalactic highway had been in the public library of another planet for a while and nobody had complained about it ?
Rob you say above that you are not offended but in your previous post you write "I take offense to the notion that support is unavailable....."
I work 7 days a week and mostly 16hours a day so comments like "Oh we didn't have a 'proper' day off for a month" really don't make sense and basically just makes it sound like you guys really don't have everything in order. If you were swamped with so much work because of DMS then quite simply:
1) You didn't ensure the product was properly built in the first place or
2) Pagelines didn't ensure extra anticipated help was in place before offering the product or
3) A mixture of both
For instance I wasted 2 days trying to get the Visual Editor to work after installing DMS. I received a short reply from Rob saying it would be a plugin issue. After spending yet more time deactivating plugins (I live in China and the internet is very slow so deactivating 20 plugins takes nearly one hour) it still didn't work. Danny suggested that I check the Wordpress version and make sure it was the latest. Turned out it wasn't and after updating the Visual Editor worked. Would really have saved a lot of time and effort and frustration if the guys in the know had made a shortlist of essentials to have before installing DMS and to note the version of Wordpress.
I have read a lot of excuses about this and that ..... but an excuse is not a valid reason.