I purchased Pagelines Framework recently as my first framework. I built a new version of a website that I use to make my living. It involved some custom integration with vBulletin. I have a programmer who did that for me.
I bought Hero Nav, after the change to DMS, and it doesn't work with PageLines Framework now.
My account has no record of my purchase of Pagelines Framework. It appears to have been changed to a subscription to DMS, which I am not using.
If I wanted to use DMS (which I am not ready to do) the site cannot be updated to DMS without a lot of work. I understand I won't lose my pages and posts, but I will lose virtually everything else.
From what I understand, and I hope I am wrong, I now have to pay a subscription every month for Pagelines Framework, even though it doesn't even show up on my account that I purchased it, and even though the subscription I paid for previously with Pagelines Framework was for Live Chat, which I won't be able to use, and for the ability to add custom sections, which it appears I will also not be able to use. I can't even automatically upgrade Pagelines Framework from Wordpress. If I want to upgrade it, I have to download and install it again.
From my point of view, this statement is not accurate:
The Framework Dashboard is missing some things, including the store, which isn't coming back. Nor is live chat. However, Framework itself continues to work and can still be used. Sites can still be built on it without issue
"...without issue" --- did you really mean to say that?
What happens if I cancel the monthly subscription, and simply stick with my purchase of Pagelines Framework?
If Hero Nav does not work with Pagelines Framework, can I get a refund?
The attachment feature doesn't appear to be working to let me enlarge this, but it says
for PAGELINES FRAMEWORK & DMS
I really just want to know what I have to do to use Pagelines Framework the way I bought it, without the need for a subscription, and with things like Hero Nav working, and being able to update from Wordpress, get new sections, pay for live chat support if I want to, etc.
In other words, take DMS out of the equation for me --- how do I get what I paid for when I purchased Pagelines Framework?