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Unauthorized Charges | Billing | Important!


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Dear Pagelines Billing & CEO,

It's come to my attention via this email that an order was placed for an upgrade on August 6, 2013.  I am extremely concerned, upset, and shocked the unauthorized charges your company has made to my account/credit card.  It appears that either your company does not keep records in order, and/or someone has hacked your accounts and stolen my credit card. 

For clarification:  I have only made a one-time purchase to your Pagelines.  The one-time purchase I made was ordered on July 23, 2013, for a Pagelines Developer package that I paid up front, and in full for $197.  More importantly, I have not, and did not order any additional purchases from your company, since my one and only full package purchase.  The August 6, 2013, order #15328 was made without my authorization, and my credit card was charged unauthorized, and/or unbeknownst to me.  My credit card should have never been on your files, as I recall requesting it does not stay on file, it was not necessary since I paid for my purchase full up front. 

Not only did my credit card get charged unauthorized, but I should not be getting any future charges and/or recurring charges for a product I piad for in full.  In addition, you have also caused me more hardship because of this unauthorized charges my bank account is negative draft and is also charging me additional bouncing fees due to your unauthorized charges on my card. 


I am requesting that Pagelines refunds the unauthorized charges that were made to my credit card, credit my Pagelines acct properly with the actual one-time developers package I paid in full, up front; and remove my credit card from your files, and remove me from any future recurring fees.  I purchased a Pagelines developers package in full on July 23, 2013, order#12005 that came packed with over 100 themes,  a load of plugins, etc, and Pagelines DMS is lacking. To that, I was also under the impression, per the CEO blog post that when your company launched the new Pagelines DMS, I would be moved to Pagelines DMS developer package for free.  If I thought that I was going to be billed any additional recurring fees beyond my full payment for Pagelines Dev package because I was being pushed/forced to your new Pagelines DMS and still get charged beyond my original full payment, I would have never bought Pagelines Developers package in the first place, or at the very least I would have requested a full refund of my original purchase consdering I still had the 30-days money back guaranteed option in your terms.  It seems a bit unethical to wait a week past my 30-days money back option to start charging me for fees I was never aware of, and/or authorized.  However, receiving this email that I am being charged an additional $19.99 per month or a product that I paid in full for, and the new one was to cost me nothing additional was a huge surprise!  I get that you all had issues with your system, but this is the ultimate "unprofessional" way to handle new clients.  If your company is not going to make good on its promise of moving a fully paid Pagelines Developer package customer to the new Pagelines DMS as it did state in a blog post, then I'm requesting to cancel my account with Pagelines, and I am also requesting a FULL REFUND for the unauthorized charges that were recently made and my Pagelines Developer package order I made on July 23, 2013 for $197, which is no longer available to me per your company. 

I would kindly appreciate it if your company Pagelines, will fix this problem asap.  I have not placed any such order, and never gave your company authorization to keep my credit card on record, and/or to charge me for additional recurring fees!  I would like my account fixed and credited properly.  I would like a refund for the unathorized charges Pagelines made.  Your prompt attention, cooperation and response is required in this matter, otherwise, I will be forced to take further action, and report it to my bank, credit card company fraud department, and authorities.  In addition, you will loose me as a client, and I will not recommend your products, and/or company to anyone in the future.  My contact information is listed below for your response.  Thank you.

I have sent an email directly to Pagelines, but I need this resolved asap.

PS. I have included a screenshot of my acct, showing the original purchase I paid in full and date, plus the unauthorized recent charges.


Regards,
Cindy J Bryant

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Posted · Report post

Hi Cindy,

 

I seem to remember that you have already created a similar topic somewhere and one of our developers has already replied and told you to contact our helpdesk. As they handle accounts and billing.

 

Once thing I am not sure about though is, you're no longer in the 30 day refund period, as it expired 9 days ago and in between this, you have been asking support topics regarding DMS, such as suggestion ideas for Sections.

 

So I am entirely sure what is going on here. Best thing to do is contact our helpdesk as they can only provide support on this issue.

I am also locking the topic as you already have a topic open discussing the same issue.

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