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Dashboard Configure PageLines Account

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Best Answer Rob , 03 August 2013 - 05:40 PM

Are you entering the user ID correctly?   I don't recommend copying and pasting, but instead, manually typing the information into the fields.

 

The password is correct?

 

It's possible there's simply a communication issue with our website to validate the license.  I'm unsure what might cause that.

 

Can you try reinstalling DMS?  It should be located in wp-config/themes/dms.   Please remove the entire dms folder, and reinstall, preferably by FTP directly from the zipfile (unzipped).

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#1 hugo2808

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Posted 03 August 2013 - 11:54 AM

Hi,

I've a developer account and I'm building a new site in my machine.

I've tried to put my credential in the Pageline Dashboard but it get always - Could not connect to PageLines as user "user".

I've 2 other sites online and they are connected correctly with my user /password, but now for this one I got always error.

 

What could be the problem??



#2 Rob

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Posted 03 August 2013 - 05:40 PM   Best Answer

Are you entering the user ID correctly?   I don't recommend copying and pasting, but instead, manually typing the information into the fields.

 

The password is correct?

 

It's possible there's simply a communication issue with our website to validate the license.  I'm unsure what might cause that.

 

Can you try reinstalling DMS?  It should be located in wp-config/themes/dms.   Please remove the entire dms folder, and reinstall, preferably by FTP directly from the zipfile (unzipped).







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