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Unable to download bought product



Best Answer PaulM , 05 August 2013 - 11:22 PM

Well. Refund received.

 

Let me know when your DMS download issues are resolved.

 

Thanks :sword:

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#1 PaulM

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Posted 30 July 2013 - 07:42 PM

I know you guys are up to your neck in issues, but I purchased a product in good faith last Sunday and after paying I went to download only to get a 404 error on download.

 

I sent an email to the hello address and to-date I do not know where my issue stands. I would appreciate some feedback when this will be resolved. 

 

 



#2 PaulM

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Posted 31 July 2013 - 09:16 AM

Update. I got an email from support who are looking at the issue



#3 PaulM

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Posted 01 August 2013 - 09:41 PM

Ok patience gone, time for refund!



#4 kneops

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Posted 02 August 2013 - 02:33 PM

I'm wondering if this is the same problem with the free plugins and sections that belong to PL 2. I can't find them anymore, so I can't download them.



#5 warrenei

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Posted 04 August 2013 - 02:49 PM

I have the same issue, purchased the latest blog entries and got a 404 when trying to download.

Please either indicate how we can download or provide a mechanism for a refund.

Thanks in advance, Warren



#6 bleuy

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Posted 04 August 2013 - 03:06 PM

Have you guys tried grabbing them from your launchpade http://launchpad.pagelines.com (see below on how to get them working) - I've noticed that not all the plugins can be downloaded via the Wordpress Interface as yet, but below is a workaround

 

 

Thanks @Rob, you guys have now provided me and I think most Framelinewith a work around that I can live with for the short term.  

 

You can download your paid Plugins via your launchpad here http://launchpad.pagelines.com

 

I was after the Pagelines Section Plugin for a new websites I am building, which I grabbed from another Pagelines installation /wp-content/plugins/pagelines-sections, activated in the Wordpress/Pagelines Dashboard and hey presto it all works.

 

Hope this helps   :nurse:

 


#7 PaulM

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Posted 04 August 2013 - 05:18 PM

Hi Bluey

 

Launchpad is for non-DMS users. Is their an alternative for DMS users?



#8 PaulM

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Posted 04 August 2013 - 09:43 PM

Can the developer not provide a link to download this product?



#9 Mictlan

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Posted 04 August 2013 - 11:54 PM

Same problem anyhow I found a link thaks to Rob one of the only guys that anwers.

 

Many are asking for access to the Framework Store products that were free and cannot be downloaded.  Here's your solution.

Login to http://launchpad.pagelines.com

Then go to http://launchpad.pag...api/store_free/

 

You can download all the free plugings but the others plugings that we use too have access through our pro account like twinshoot of hook, can't get them. I don't know if they going to be for sale or with the developer account. So far no answer on that.

 

Sorry I forgot to mention this is only for Non DMS, don't try to plug this as DMS or will screw things up. more than it is at this point.



#10 PaulM

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Posted 05 August 2013 - 05:53 PM

Plenty of links for framework dudes but no one offering a solution for not been able to download DMS bought product.

 

Also I requested a refund for same last Wednesday and no feedback. I even put in a complaint to Paypal to try and resolve with vendor (yourselves) and no feedback. For defo not impressed as no one has a suggestion for a resolution.



#11 PaulM

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Posted 05 August 2013 - 11:22 PM   Best Answer

Well. Refund received.

 

Let me know when your DMS download issues are resolved.

 

Thanks :sword:







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