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"Could not connect to PageLines as user" What's going on

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Is there a post that says exactly what's going on and when it's gong to be sorted?

 

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Posted · Report post

About time they got this sorted out now. Never mind DMS trumpet blowing - give the rest of us back what we've paid for!

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Posted · Report post

I can' even use the DMS because they've cocked up my account. V frustrating

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I'm following this topic to learn the status of restoration of Framework to full operational capability. Thank you!

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I am unable to do the same. Obviously this topic is hot and seems as though they are working on it. I also cannot log into the lauchpad either. Ive changed my password now twice cause I thought it was my own fault. Hopefully this will be fixed soon?!

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I am adding comments to a number of forum posts - in the hope that one of them will get a reply.    :growl: 

I think for most people working outside wordpress, there is a temporary solution via launchpad.  However, for those of working through wordpress, we cannot do ANYTHING for our sites because our usernames are not recognised and therefore we cannot access the Pagelines dashboard.  All our feeds are disabled, etc.    I agree that we should get an expected uptime - we were initially told it would be Monday.

 

My penny's work?  Forget DMS!  Get your basic system back to where it was first for your paying customers and THEN look at DMS for those who want it.

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Agree 100%. All the effort seems to be going into bigging up DMS when Pagelines should be concentrating on restoring the existing framework. How long does it take to restore a back-up, for ****'s sake? Doesn't make me too eager to take on DMS when this is the level of legacy support. TBH I'm already looking elsewhere as a long-term replacement for Pagelines...

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Right, I can now activate my login account from within a client's fresh WordPress install, and I can see the store items, but when I try to install the base theme I get

 

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

 

 

 

It's Saturday morning and I should be taking my kid to the park. Instead I'm having to check whether I can get a client project back on track for the nth time since the system went offline. Come on, Pagelines.

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Base theme isn't yet created specific for DMS.

 

So, to use it, you have to get the zip file, unzip it, then, via FTP, navigate to wp-content/themes and upload the unzipped pagelines-template-theme to that area. You'll then see wp-content/themes/pagelines-template-theme. 

 

Browse to Dashboard > Appearance > Themes and activate the Base theme. It should work.

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Posted · Report post

Base theme isn't yet created specific for DMS.

 

So, to use it, you have to get the zip file, unzip it, then, via FTP, navigate to wp-content/themes and upload the unzipped pagelines-template-theme to that area. You'll then see wp-content/themes/pagelines-template-theme. 

 

Browse to Dashboard > Appearance > Themes and activate the Base theme. It should work.

 

Also, make sure in the style.css folder of Base Theme to change Template: pagelines to Template: dms

 

Screenshot_8_4_13_4_51_PM.jpg

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Agree 100%. All the effort seems to be going into bigging up DMS when Pagelines should be concentrating on restoring the existing framework. How long does it take to restore a back-up, for ****'s sake? Doesn't make me too eager to take on DMS when this is the level of legacy support. TBH I'm already looking elsewhere as a long-term replacement for Pagelines...

 

Let me know if you find anything replacement-wise, we'd be interested as well

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I can sign in to clients site now, but when "You need to install and activate PageLines Sections Plugin" I'm getting...

Fatal error!

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

 

Can I get the zip file for this and ftp it?
 

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Yes you can @dreamsite.  See 3rd line down

 

 

Ubermenu doesn't work yet with DMS.

 

However, I've written to them and they're trying to find  a fix.

 

Meanwhile, via http://launchpad.pagelines.com/api/store_free/ you can download theme-pagelines-template-theme.zip.  It is to be installed as a theme. Make sure it is in a folder named pagelines-template-theme.  In there, you will find a sections folder. 

 

You can then unzip the plugin-pagelines-legacy-sections.zip and upload them manually, via FTP to that sections folder (wp-content/themes/pagelines-template-theme/sections).

 

You should then have access to the old sections. However, I don't know if they'll work.  And definitely don't know yet if Ubermenu will work.  I've opened a thread on their site and have been in touch with them. We're working on it, cooperatively.

 
Hope that helps
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Posted · Report post

thank you bleuy

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Framework allows me to login. RSS feeds are not working. The Plus extensions box errors with the following message.

 

Notice: Undefined index: link in /Users/oak_web/Sites/wp_oak/wp-content/themes/pagelines/admin/t.dashboard.php on line 238 Notice: Undefined index: link in /Users/oak_web/Sites/wp_oak/wp-content/themes/pagelines/admin/t.dashboard.php on line 239 Notice: Trying to get property of non-object in /Users/oak_web/Sites/wp_oak/wp-content/themes/pagelines/admin/t.dashboard.php on line 243 Notice: Trying to get property of non-object in /Users/oak_web/Sites/wp_oak/wp-content/themes/pagelines/admin/t.dashboard.php on line 269

 

Then there is an install button that does not appear to install anything.

 

This post is an FYI more than anything. The concern is that I don't really know if this is my install or pagelines services not being available. Is there a daily status page of sorts that might deflect our concerns ? I need to get back on this site as it is still being developed. I'm having trouble figuring out if I should be concerned about my install or not.

 

Any status available for today?

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Hi Noomaking, I haven't found any issues with the actual Framework installs, just the challenges posted here in being to download sections etc

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Posted · Report post

Thanks aerta, good find. I'm going to download their free trial and have a play.

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Posted · Report post

aw!

 

I thought I was close today. working on a site I've been putting off since the trainwreck.

 

I was able to login! 

 

but when I went to add some pagelines sections I get this Fatal error.

 

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

 

close. getting close.

 

 

 

 

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Posted · Report post

hey neat. the pagelines Live is there.

 

its empty though.

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Hey, I'm going to hide any recommendations to competitor sites. If you're not happy, I apologize, but that's not acceptable. I will also mark as a spammer anyone doing it again.  Be advised accordingly.

 

There is a solution to getting Framework products you've already purchased and free store products here: http://forum.pagelines.com/topic/28267-pay-attention-you-need-this-info/

 

If you elect not to use it, I'm sorry, but that's not our choice.  We're providing a solution.

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Posted · Report post

Yep, that link is as useful as an ashtray on a motorbike.

 

"This forum is for customers with an active DMS subscription. If you have a subscription and need access simply go to the account and click support. Then follow the simple steps."

 

/sigh :growl:

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Posted · Report post

Hello @idealpractice 

 

This forum topic has not been updated for 6 months and there have been a few changes since then. 

 

You can downlaod all the Frameworjk extensions in one go from here https://www.dropbox.com/s/muyy8k5xcjvbvlo/Framework-included-content.zip

 

Please let us know if you require anything further that isn't included in this package 

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