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Broken archive file dms.zip


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Downloaded dms.zip from the dashboard, uploaded and it through the following error

 

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

 

Manually tried to unzip and showed a similar error. Unknown format. I tried using winzip and winrar.

 

 

 

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Posted · Report post

Paul,

 

I think this was covered in other topics and you now have DMS.

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Posted · Report post

As a test I signed up for a free account, instead of using my paid account and the link for the free download worked okay :(

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Posted · Report post

I know Rob. only one issue left and waiting for feedback from support

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Posted · Report post

Okay.

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Posted · Report post

Rob

 

Any expectations when the 404 issue will be resolved. I had two emails from support and last one said it was passed on to core services. That was on the 31\7.

 

Looking at the top-level url it is reporting a 503 error, 'Service Temporarily Unavailable'.  (https://api.pagelines.com/)

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Posted · Report post

Try logging into http://launchpad.pagelines.com.  You can get any legacy products there, if you purchased them.

 

However, you can also go to launchpad.pagelines.com/api/store_free/  once you're logged in, and get any of our free store products.

 

The best way to fix a bad installation of DMS is to go to our homepage, fill out the form, and get a new, fresh copy.  Unzip it.

 

FTP to your site,  and navigate to wp-content/themes/dms.  Remove the entire /dms folder.  Then, upload the one you unzipped from the new download. This usually clears up some problems.  The 404 errors probably won't be fixed this way. 

 

There are still some connections that have to be reset.

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Posted · Report post

Hi Rob

 

DMS is working okay. That link api.pagelines.com relates to the 'Latest Blog Posts' add-on which I bought on the 28/7 and still cant access.

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Posted · Report post

Ah, that date was important.   You can probably find that via https://www.pagelines.com/my-account/

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