Rob, it's great people are working on the problem. Not much new information in your statement.
But fundamentally you're speaking complete rubbish. Step 1 is always to get the plan together. Anyway, somebody who maybe knows what to do has already told people the "arrival time" in your blog. See, it's all possible - it's not a plane or a visit to Aunt Minnie, it's a simple little IT application.
Extensive code - who are you kidding? Things in the IT industry don't come much more straightforward than Pagelines. It's a puppy of a software development. It's not the space shuttle guidance routine is it? Have you never dealt with a serious issue in IT before? Try dealing with an issue on a "real application" and then come back to the table with your humble pie and feel qualified to make snotty comments about when it is or isn't possible to determine a timeline.
I've repeated the information from your Blog above; for the benefit of all the people who have to deal with ridiculous, unprofessional, amateur replies such as yours. What are you doing - running around like a headless chicken? Perhaps you could read my previous post yourself to be more informed and useful - if you have time to find your head that is. You are a great example of why everybody rates Pagelines support below zero.
Also, a word from the older and more experience - don't have your team working 20 hours a day or the result will be an even bigger mess. Also, back everything up and don't develop your new product on top of the old product, build it alongside. Ever heard of library management, code repositories and staging servers? These are things used in real grown-up software developments, that make recovery from these small inconveniences simple and quick.
Oh, and blooming well make sure it's fixed by the end of the week as stated in the blog. You jolly well have a timeline now, so get to it and make sure you deliver. Get your Aunt Minnie on that plane you mentioned to help out with coffee and tea making. But above all GET A PLAN TOGETHER WITH A TIMELINE.
PS. Just trying to help.