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Cannot login from Dashboard!


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#1 dsiew

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Posted 17 July 2013 - 03:11 AM

I am a plus subscriber and there weren't any issues logging into my Pagelines account in my dashboard previously.

 

But today, I wanted to update my site and it suddenly refused to let me access my account, no matter how I tried. It just said

 

"Could not connect to PageLines as user "xxxx""

 

So I could not see the store nor anything that needs verification from my Pagelines account.

 

How can I resolve this situation asap? Please advise.

 

Thanks and regards

dsiew



#2 dsiew

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Posted 17 July 2013 - 03:15 AM

FYI,

 

I am running on WP 3.5.1 and probably Pagelines 2.4 (cant seem to find my Pagelines version on my site now).

 

And I have no problems accessing my account on Pagelines.com

 

Thank you and regards

dsiew



#3 Simon_P

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Posted 17 July 2013 - 04:47 AM

try again



#4 dsiew

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Posted 17 July 2013 - 05:09 AM

Thanks.

 

Now it allows me to login. However, when I go to Store and tried to install any sections/plugins etc, it will show me a "Could not connect to download" message box. Pls see attached. This will show on all Store pages/tabs.

 

Worse still, it will break my site.. all my admin links etc were rendered inactive. I cant click anywhere except within Store tabs or log out.

Attached Files



#5 James B

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Posted 18 July 2013 - 12:15 AM

Hi there, we had an update earlier that this issue was fixed regarding the 'could not connect message'. Is this still happening or your site or are you able to download now?



#6 dsiew

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Posted 18 July 2013 - 01:12 AM

Hi James,

 

Thank you for your update. Its working fine now.

 

Regards

dsiew



#7 Rob

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Posted 18 July 2013 - 09:17 AM

Glad to hear it's working now.



#8 bobmcilvride

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Posted 28 July 2013 - 05:37 PM

Hello, I continue to be unable to login to paglines via the dashboard.  I have v2.4.4 and WP version 3.5.2.  I can login via the pagelines website with my screen name and password, but not through the framework in WP.  Message is "Could not connect to PageLines as user "username".  I would appreciate any advice.  Thanks.



#9 Rob

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Posted 28 July 2013 - 06:31 PM

Bob, what are you trying to log into?

 

Your site's admin dashboard is accessible as normal. 

 

Please note that login validations are still having some issues.  We're working to resolve those.



#10 bobmcilvride

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Posted 29 July 2013 - 03:51 AM

My WP admin dashboard is fine.  I was referring to my pagelines dashboard, which is still not accepting my pagline credentials.  Looks like I just have to sit tight and wait for y'all to get everything back up and running.  Thanks.



#11 batman

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Posted 29 July 2013 - 10:42 AM

Hi PaulM

Please, you can read this

Please Login or Register to see this Hidden Content

Perhaps it help you



#12 floydwebb

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Posted 15 October 2013 - 08:05 AM

I have the same issue, I could get in, not I cannot after being connected fora week. 

Please help. 

 

Floyd Webb



#13 Danny

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Posted 15 October 2013 - 12:56 PM

@

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THis topic is over 5 months old, can you provide more information regarding your issue and possibly some images too please.



#14 floydwebb

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Posted 15 October 2013 - 04:07 PM

Someone is in touch with me already, thanks anyway though. That old topic is still a current event!

 

:-)

 

fw



#15 emmagrimberg

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Posted 16 October 2013 - 11:49 AM

Hi all,

 

I got error Could not connect to PageLines as user "".

What should I do?



#16 greenfly

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Posted 16 October 2013 - 12:25 PM

Hello @Emmagrimberg 

 

Please could you start start you own topic for your support questions. 

 

Also at the top of the forum is the following message 

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- hopefully this will be resolved shortly.