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Website running very slowly

running slow

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#1 bleuy

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Posted 04 July 2013 - 11:56 AM

Hi All

 

I wonder if you might be able to help me?  A client website is running extremely slowly and access the admin area is uber slow (I can make a cup of tea while it loads!).  I have undertake the following investigations:-

  1. Disabled plugin and replaced individually (although these have a small impact on speed, its not overly onerous)
  2. Reverted back to the Default Wordpress Theme, this improved the speed significantly, so leads me to believe it MIGHT be something to do with the Pagelines configuration (I am using the Base Theme with some customisation).
  3. I have reviewed the forums on here and have installed the WP Super Cache, which has improved the loading speed, but its still taking between 8-10 seconds for the pages to load.
  • My Hosting is with 123-Reg who use PHP5.3.  
  • I am running the latest version of Wordpress & Pagelines
  • My internet speed is reasonable (Ping 8ms, Download 61mbps, Upload 3mbps) 
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Is there anything else I should be considering?



#2 Rob

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Posted 04 July 2013 - 01:49 PM

Hi,

 

Did you conduct a traceroute? Test the site via www.pingdom.com?



#3 bleuy

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Posted 04 July 2013 - 02:29 PM

No I hadn't, but I have now..... Not really sure how to interpret the results, its a bit alien to me!!!  I'm sure this will make sense to someone!

 

So… Median Load Time is 3.3s (18 pages)

Experience = 60% Satisfied (18 pages)

40% Tolerating (12 pages)

 

Loading States

Network = 0.97s

Backend = 0.90s

Frontend = 2.8s

Desktop = 3.1s

 

Response time report = 2,649ms

 

I also ran it through Yslow and got a score of 76, they advise a score of 80 is the target so I didn't think that was too bad (they suggested a couple of minor tweaks).

 

But the customer is still complaining that it 'is running like a dog' (never did get that expression as dogs always seem to run fast!)

 

Help!



#4 Martin Davies

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Posted 04 July 2013 - 06:16 PM

Hello bluey - may i draw your attention to the following topic relating to site speed. 

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This gives a few pointers on things to consider. 



#5 bleuy

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Posted 05 July 2013 - 09:08 AM

Thanks Martin, I had already looked at the article and implemented some of the suggestions, but some of it is completely over my head and on the grounds that when I use the default template the speed is fine, I wanted to throw it out there to see if there were any specific suggestions.



#6 Rob

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Posted 05 July 2013 - 01:18 PM

Hi,

 

I recommended pingdom.com because the reports will very specifically show you where any slow-downs occur in the report (you have to scroll down to see it).  You'll see, in that report, urls on the left side, telling you quite specifically where a slow-down takes place.  Let us know, please, where those are happening so we can determine the cause.  If you can, screenshot the entire Pingdom.com report and add the images here.

 

Also, run the pingdom test a few times to get different locations around the world. This helps you see how the speed is in New York,  Dallas, Amsterdam and other locations.



#7 bleuy

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Posted 05 July 2013 - 02:30 PM

Thanks Rob, the speed has improved, however, the customer is still not happy with the load speed.  These reports show a variety of response.... I have to say I am a little out of my depth here!!!

 

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Really welcome your thoughts.



#8 James B

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Posted 05 July 2013 - 09:25 PM

Hi there,

 

Looking on your ip address for that site it's showing that there's 999 sites on the same server as your site, which could well be contributing to the slow responses. Looking at your pingdom tools results the problem you seem to have on most of the results is the wait time, which will relate to the host/server. There seems to be a good few seconds on each entry on the wait time from the server.



#9 bleuy

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Posted 06 July 2013 - 09:54 AM

OK Thanks guys, always helpful as ever :D I've learnt some really useful stuff. I will go back to my provider and see if they can do anything.

 

Have a great weekend all, enjoy the UK sunshine & hopefully a British win at Wimbledon!



#10 Rob

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Posted 06 July 2013 - 03:13 PM

Great.  Enjoy your weekend.



#11 bleuy

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Posted 19 July 2013 - 12:42 PM

Hi Guys, a very miserable experience with my hosting provider, who are recommending that I upgrade (no surprise there).  I really don't see why a simple 10 page, 6 plugin website should have a 18sec load time!   They are blaming Wordpress!!!

 

If you have any additional thoughts, I would greatly appreciate them, before I embark on the annoying process of upgrading!!



#12 mariosposato

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Posted 19 July 2013 - 12:55 PM

I have the same problem with Pagelines.... websites runs very slow even on a VPS.



#13 bleuy

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Posted 19 July 2013 - 12:56 PM

OK, well I won't look at that option then until I have explored all others!



#14 Rob

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Posted 19 July 2013 - 02:25 PM

PageLines is used on tens of thousands of websites.  It doesn't slow down your sites.  The problem is likely something like an outdated plugin, third party information, like advertising, or feeds from other sites.  I recommend you use

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to identify where the source of the slowness is, and then address that issue.



#15 bleuy

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Posted 19 July 2013 - 02:32 PM

Hey Chaps, after much digging around, forum searching, head banging with my hosting provider, I have a resolution  :D

which was to install the W3 Total Cache plugin.  I had a few issues with it conflicting with some of the Pagelines functionality (sliders, details found elsewhere on this forum), but after a little playing around I found that the optimum set up was to:

 

Select Page Cache

Select Minify (Manual)

Select Browser

 

I didn't bother to Select anything else (well I did but that caused other problems)

 

My pages are now loading within 5 seconds, some faster..... this makes me a very happy bunny and now have my weekend free to enjoy the rare British sunshine.  

 

Mariosposato, I suggest you give it a try - it was a nice poke in the eye to my hosting provider  :sword:  you will find the details here

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#16 Rob

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Posted 19 July 2013 - 05:56 PM

Bleuy,

 

Have a great weekend.