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Not able to install pricing section at all



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#1 internethomecz

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Posted 14 April 2013 - 11:08 AM

Hi, I have ordered a pricing section upgrade in your store and basically I`m not able to install it... After clicking on Install button I can see a pop-up with "intalling..." and then "-1". Then entire PageLines tool freezes and I have to reaload the page. I`m really upset because I need to use the tool now and if I knew there`s issue like this I would never order it...
Thanks for solving it!

Jiri



#2 Danny

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Posted 14 April 2013 - 11:10 AM

Hi Jiri,

 

Can you disable all non-PageLines plugins and see if this resolves your issue.

 

If the issue persists, please provide a link to the site in question and enable the PageLines debug mode, you can do this by going to PageLines > Site Options > Advanced.

 

Also, the issue with installation is most likely either a plugin conflict or your server configuration, I have just this moment installed the Pricing section without any issue.



#3 internethomecz

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Posted 14 April 2013 - 11:54 AM

Hi, disabling of all non-pagelines plugins didn`t help... I have enabled debug option on www.internethome.cz

Thanks!



#4 Danny

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Posted 14 April 2013 - 12:03 PM

Hi,

 

Can you please keep all non-PageLines plugins disable, you still have Google Analytics active, along with Ninja Forms and Duplicate Posts.

 

 

Also, you're using Wordpress version 3.3.2, I recommend you update to the latest version and see if this resolves your issue. Remember to perform a backup before performing the update, this is just a precaution.

 

Also, please provide your server info please - http://codex.wordpre...ing_Server_Info



#5 internethomecz

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Posted 14 April 2013 - 12:43 PM

all plugins have been deisabled which is really issue as I`m using a tool for forms for the orders... but OK, it`s disabled now



#6 internethomecz

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Posted 14 April 2013 - 12:45 PM

re wordpress version - this is the latest version, updated doesn`t offer me any newer one. Thanks!



#7 internethomecz

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Posted 14 April 2013 - 01:49 PM

Hi Ninja. Have you done anything with the debug mode? Because nothing except the navbar and logo is displayed on the website... or can I turn the debug off?



#8 Rob

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Posted 14 April 2013 - 02:02 PM

Hi,

 

I suspect that your original installation attempt may have been corrupted, causing this issue.  There may be a simple method of resolving this. Do you have FTP access to your site?



#9 internethomecz

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Posted 14 April 2013 - 05:24 PM

Hi Rob,

 

sorry, don`t have any FTP access. If there`s no other way how to solve it I could request it tomorrow. Is there any alternative?

 

Thanks,

J.



#10 Rob

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Posted 14 April 2013 - 05:29 PM

J,

 

You could try to uninstall the plugin, but then the reinstallation will likely have the same results. By uninstalling the plugin via FTP, we know it absolutely is gone, and that a reinstall will be fresh and uninterrupted.

 

Does your host provide FTP access or is it inexpensive hosting with few services?



#11 internethomecz

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Posted 14 April 2013 - 05:41 PM

You mean to re-install entire PageLines? If so, does it mean entire web has to be configured once more? Uff... :-(

 

It`s running on custom server provided by our internal IT department, but there will be at work tomorrow.



#12 Rob

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Posted 14 April 2013 - 05:47 PM

Actually, I only mean to remove the Pricing Section, not all of PageLines.

 

In that case, when your IT team gets in, ask them to FTP into the site and navigate to wp-content/plugins/pagelines-sections and remove the sub-folder pagelines-pricing.  Once they do, you should be able to attempt a reinstallation of the section from our Store.

 

It's possible something simply interrupted the first installation of the section, causing an incomplete installation.  This process of deletion and reinstallation usually clears up such issues.

 

I will be in tomorrow at 4PM EST, if you need additional guidance, or one of my highly talented colleagues will be able to assist earlier in the day.



#13 internethomecz

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Posted 14 April 2013 - 05:50 PM

Perfect, thanks a lot! I`ll ask them to do it and will see if it helps. 

Jiri



#14 Rob

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Posted 14 April 2013 - 05:57 PM

Great! 



#15 internethomecz

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Posted 15 April 2013 - 07:24 AM

Hi Rob, 

to the folder you mentioned hasn't been even created. Any idea? Thanks!

Jiri



#16 Danny

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Posted 15 April 2013 - 07:29 AM

Hi,

 

I have just this moment, added your account details to one of my test sites and installed the Pricing section without any issues. Therefore, the most likely cause of your error, is your servers configuration.

 

Therefore, can you provide your Server info please, see my post above for instructions on how to do this.



#17 internethomecz

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Posted 15 April 2013 - 07:31 AM

I'll ask our IT guys to do it. I'm just a drag & drop guy :-)) Thanks,

J.



#18 internethomecz

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Posted 15 April 2013 - 10:09 AM

Hi Danny,

it's here http://internethome.cz/phpinfo/

 

Thanks!

J.



#19 Danny

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Posted 15 April 2013 - 10:18 AM

OK, I can't see anything out of the ordinary but I am by no means a server configuration expert. I will bring this to the attention of Simon, who is. Hopefully, we can pin point the issue. I will reply here, as soon as I have more information.



#20 internethomecz

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Posted 15 April 2013 - 08:58 PM

Hi, just a reminder :-) Thanks! J.







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