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Twin Shot looks different in Chrome and Firefox - no scroll


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Website URL:   http://www.jacmus.com
Framework Version:  V2.4.1 Pro
WordPress Version: WordPress 3.5.1
Plugins in Use:  I have deactivated all of them and still no change
Server/Host:  Certified Hosting.
Details: I've just started using twin shot and want it to appear on my main page.  Its appearing, but when I use Chrome, the selections of the videos are on the left with no scroll bar so at the moment with only 3 videos, the 3rd one disappears and when I look at in Firefox the selection of videos its at the bottom of the video.   I am using the latest version of chrome and firefox.

 

I did have an issue earlier where the javascript seemed to have an issue and i had my hubby check it at his work and he had the same issue.  But this has begun working.  (I think it was a server provider issue for our internet as they use Telstra there too.

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41 answers to this question

Posted · Report post

Right does twinshot work without the minify plugin?

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Posted · Report post

Can you tell me which files to remove?

 

If you read previous posts, you'll see that I have already been through the deactivation of all plugins with no success.

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Posted · Report post

BTW I just looked into the access logs as right after you mentioned the timthumbs issue (which I was aware of due to my firewall but was tackingling the more important issues first), there was another attempt to upload scripts to my website.

 

I had a look into my cpanel

 

 

09:08:50 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:50 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:49 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:48 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:48 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:48 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:48 2013] [error] [client 81.152.250.54] client denied by server configuration:Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:48 2013] [error] [client 81.152.250.54] client denied by server configuration:Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
[Tue Apr 02 09:08:47 2013] [error] [client 81.152.250.54] client denied by server configuration: Jacmus.com/wp-content/plugins/advanced-recent-posts-widget/timthumb/thumb.php, referer: http://jacmus.com/
 
 
Coincidental that this IP is from the uk?  http://iplocation.truevue.org/81.152.250.0.html
 
This is the same ip that tried to hack earlier.

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Posted · Report post

Yes coincidence indeed, and that is my IP. Look at the logs and what they are telling you. My browser was trying to load thumb.php and whats the referer? You site. So your site asked my browser to load that address to get the thumbs for your recent posts, but then your server has denied it.

Probably mod_security at a guess blocking timthumb because its on so many black lists.

 

Your logs mention nothing about uploading scripts.

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Posted · Report post

This is the same ip that tried to hack earlier.

Oh and now im a hacker twice?

 

Maybe you should open a proper support ticket hello [at] pagelines [dot] com

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Posted · Report post

Thanks for putting customers first.  I have everything documented and will be calling Pagelines shortly.

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Posted · Report post

Thanks for putting customers first.  I have everything documented and will be calling Pagelines shortly.

 

Im sorry, please accept my apologies. I just get a little rattled when simply viewing your site gets me accused of hacking. I was asked by the support staff to take a look and I have told you what I think the issue is: Conflicting CSS from another plugin.

 

There are only so many different things to try to find out whats conflicting.

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Posted · Report post

Thank you for the apology.  My own frustration is that I can't get a direct answer to what I have bolded in the quote beneath.  I understand you believe it's a conflicting issue, and we have been exploring that possibility.  If you can answer directly the question in bold, I can at least attempt to see if the answer will provide me a resolution.  If it does not, at least that's ruled out, and we can continue with the trial and error. 

 

 

Quote

Minify Plugins: If you are using a Minify plugin then you will probably not see Security Log entries / alerts.  Most if not all minifying plugins allow you to choose to exclude plugin scripts that you do not want to minify.  If you want to use the BPS Pro Plugin Firewall then you can choose not to minify particular plugin scripts so that you can use both minifying and the Plugin Firewall together.  It is recommended that you turn Off/deactivate minifying to get the plugin scripts that need to be whitelisted in the Plugin Firewall.  After you have added those plugin scripts to your Plugin Firewall whitelist you can then exclude those same plugin scripts from being minified in your minify plugin and turn On/activate your Minify plugin.

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Posted · Report post

Sorry I dont understand the question. The bold text is asking you to add js scripts to a whitelist so the firewall script will ignore them right? But as I see it your not even using a minfy plugin, and all the javascript is being loaded. There are no js errors on the page, that is not the issue.

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Posted · Report post

Okay

 

Danny advised me at the beginning of this thread (post 2) that error had to do with /pagelines-sections/twin-shot/libs/scroll/jquery.mousewheel.min.js  and  he requested that I provide my php.ini.  Now, I was working on this already with my security plugin provider AIF who provide Bullet Proof Security .  And over the last few days we have installed a custom php ini file as the host provider had a number of odd things set up which were conflicting with Word Press.

 

At this time I didn't have a problem accessing query.mousewheel.min.js like Danny as I have admin privileges with the firewall and security plugin

 

However, willing to try every avenue I did some of the things that he suggested in his first response:

 


 

Quote Danny

Hi,

 

You have several errors on your site, all of which seem to be related to the jquery file called mousewheel.min.js not being accessible.

 

http://jacmus.com/wp-content/plugins/pagelines-sections/twin-shot/libs/scroll/jquery.mousewheel.min.js

 

You will need to either upload the file(s), also making sure that all other files for twinshot are available and in the correct folders. If this doesn't resolve the issue, it may well be a hosting related problem.

 

Therefore, can you enable PageLines debug mode (PageLines > Site Options > Advanced) and also provide us with your PHP info please.

 

http://codex.wordpress.org/Finding_Server_Info

 

 

 

1.  I uninstalled the twin-shot plugin and reinstalled and activiated it as Danny suggested.

2. I deactivated all my plugins including some of the additional pageline plugins (but not the core ones) and reactivated them one at time This included the security plugin.

3.  I went into debug mode for pagelines and the only Bad thing it came up with was that magic quotes was set to on,  (it actually stated "bad")  I was already aware of this, as it was being addressed by AIF.

4.  While re-adding all my js plugins to the whitelist for BPS earlier yesterday, I was reading about minified scripts on their forum and how these may need to be treated for the plugin to work correctly.  So I came back here to ask the question about whether Pagelines and in particular twin shot uses minified scripts as it could be an issue with BPS that requires a little further tweaking (but one that can be addressed if the minified script has been set up to work that way.  See post #15)

5. Danny advised me that yes it does use minified scripts and I had to make the choice of whether I want to keep my security plugin or the flexibility of Pagelines.

6. I then copied and posted a quote from AIF (BPS) where they state:

 

 

Quote

Minify Plugins: If you are using a Minify plugin then you will probably not see Security Log entries / alerts.  Most if not all minifying plugins allow you to choose to exclude plugin scripts that you do not want to minify.  If you want to use the BPS Pro Plugin Firewall then you can choose not to minify particular plugin scripts so that you can use both minifying and the Plugin Firewall together.  It is recommended that you turn Off/deactivate minifying to get the plugin scripts that need to be whitelisted in the Plugin Firewall.  After you have added those plugin scripts to your Plugin Firewall whitelist you can then exclude those same plugin scripts from being minified in your minify plugin and turn On/activate your Minify plugin.

 

 

And my question to Danny who hasn't advised me of the issue being anything at all to do with CSS was do the minify scripts allow me from excluding those same plugin scripts from being minified in the minified plug in.

 

I have not yet had an answer to this question as the posts that followed from Danny, yourself and someone else began attacking me for the use of a security plugin and how useless it was.  The fact that during this conversation someone attempted to upload two different scripts to my website on numerous occasions during this conversation without giving me an answer to my question proved to me that there is a need for such plugins.

 

Still no mention of it being a CSS problem until your post #37

 

Now I could go delete the scripts that I think are the minified ones, but no one has answered my question as to which ones they are or whether its some sort of code that I need to put into these scripts to exclude them and even if the plugin twin shots will work without them.

 

So before I go ahead and waist the rest of this evening (sun is rising here and my 5 year old has already awoken) can you please please answer this question which Danny decided to ignore and instead I wasw badgered by people about using a security module.

 

What I need to know with Twin Shots is:

Which scripts are the minified ones for twin-shot

Do I have to add code to these scrips to exclude them or do I simply delete them?  If I have to add code or hash tag code out - what file and what line number?

 

Once I have done that and if its still not working as it should we'll look at the the CSS which I am more familiar with then php.

 

Sorry for being narky but I am trying to deal with one issue at a time including lack of sleep, a 5 year daughter and a husband who has to go to work in three hours.  Its now 5.34AM here and I can't believe its taken this long.

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Posted · Report post

/js/responsive-containers.min.js
/libs/scroll/jquery.mCustomScrollbar.min.js
/libs/scroll/jquery.mousewheel.min.js
/libs/scroll/jquery-ui-1.8.21.custom.min.js

 

Thats the only minified js files i see in the twinshot folder.

 

Neither PageLines Framework or any 3rd party plugin/section/theme minifies any javascript.

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Posted · Report post

Hi Tinsky

 

Let us know how you get on, make sure you have the Pagelines sections plugin installed and activated too, just in case you deactivated it when troubleshooting :-)

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Posted · Report post

Hi everything is activated and I've white listed the page lines plugins in BPS pro so it shouldn't be blocked by the BPS firewall - seemed the easiest way.  I was also using another firewall that my server provided and which works with BPS pro installed that a couple of days ago, but I have deactivated it.

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Posted · Report post

Hi,

 

I highly recommend disabling that Firewall plugin/script completely and see if this resolves your issue.

 

However, your issue was that TwinShot wasn't working as intended, the reason for this was that TwinShot was missing js files, which gave a 403 error. In my opinion the main issue here is your server and its configuration.

 

If you can send me your PHPinfo and PageLines debug info to:

 

danny at pagelines dot com

 

We can take a closer look.

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Posted · Report post

I've already turned it off etc when deactivating plugins yesterday and its one of the best plugins for security with word press and for me security is number 1 as I had a few sites hacked last year.  I'll send the php info shortly after I've had some family time (dinner time here).  i have noticed that pagelines is using quite a large portion of my cpu availability so very interested to know what you find.

 

Thanks :)

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Posted · Report post

I'm stil awaiting your email providing the phpinfo.

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