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Twin Shot looks different in Chrome and Firefox - no scroll


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Website URL:   http://www.jacmus.com
Framework Version:  V2.4.1 Pro
WordPress Version: WordPress 3.5.1
Plugins in Use:  I have deactivated all of them and still no change
Server/Host:  Certified Hosting.
Details: I've just started using twin shot and want it to appear on my main page.  Its appearing, but when I use Chrome, the selections of the videos are on the left with no scroll bar so at the moment with only 3 videos, the 3rd one disappears and when I look at in Firefox the selection of videos its at the bottom of the video.   I am using the latest version of chrome and firefox.

 

I did have an issue earlier where the javascript seemed to have an issue and i had my hubby check it at his work and he had the same issue.  But this has begun working.  (I think it was a server provider issue for our internet as they use Telstra there too.

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41 answers to this question

Posted · Report post

Thank you,  removing those 4 files plus another that I have found:

 

/libs/flex/jquery.flexslider-min.js

 

Has now provided me with a solution and its all working.

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Posted · Report post

Hi,

 

You have several errors on your site, all of which seem to be related to the jquery file called mousewheel.min.js not being accessible.

 

http://jacmus.com/wp-content/plugins/pagelines-sections/twin-shot/libs/scroll/jquery.mousewheel.min.js

 

You will need to either upload the file(s), also making sure that all other files for twinshot are available and in the correct folders. If this doesn't resolve the issue, it may well be a hosting related problem.

 

Therefore, can you enable PageLines debug mode (PageLines > Site Options > Advanced) and also provide us with your PHP info please.

 

http://codex.wordpress.org/Finding_Server_Info

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Posted · Report post

I am presuming you mean for me to FTP it as I can't appear to download again through the pagelines dashboard as it says its already installed.  Can you tell me where I can access the files to download and then ftp up or how to uninstall and reinstall?  Thanks

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Posted · Report post

To uninstall, please do the following:

 

Goto PageLines > Store > Sections > Your Added Sections, then scroll down and located TwinShot. Then click the deactivate button, the page will reload, after this located TwinShot again and click the delete button.

 

Once you have done the above, install TwinShot again. Once you have done this, reply here, so we can check to see if the js error has been resolved.

 

Also, can you please enable PageLines debug mode and provide your php info, which I mentioned above.

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Posted · Report post

Hi Danny

 

I have a question are the scripts for this plugin minified?  If so, that's the reason they are not working and they only way to do it is to turn off my plugin firewall completely :(  which I don't want to do.  I have actually been creating a custom php.ini file over the easter break as the server php.ini file was set up incorrectly for wordpress use.  This has now been completed as of this morning, but I'm hedging it is because of the use of minified scripts... ?

 

Thanks

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Posted · Report post

Yes some of the scripts are minified, but that is not the reason as to why TwinShot is not working, the issue is most certainly your server configuration and the security you have set. Although, you could probably remove the minified scripts, I haven't tested this myself.

 

You're going to have to make a decision on what you would rather have, a super tight server configuration, that offers little functionality which hackers will still be able to get into if they really want or a secure server, that allows for functionality.

 

I am by no means a server configuration expert but if you perform regular backups, keep PHP, Apache, MySQL, Wordpress, PageLines Framework updated and only use highly recommended plugins that come from the Wordpress plugin repository, you should be fine. I'm not saying that there isn't a chance you may get hacked but doing the above will reduce the chance of this happening along with keeping adequate functionality.

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Posted · Report post

Minify Plugins: If you are using a Minify plugin then you will probably not see Security Log entries / alerts.  Most if not all minifying plugins allow you to choose to exclude plugin scripts that you do not want to minify.  If you want to use the BPS Pro Plugin Firewall then you can choose not to minify particular plugin scripts so that you can use both minifying and the Plugin Firewall together.  It is recommended that you turn Off/deactivate minifying to get the plugin scripts that need to be whitelisted in the Plugin Firewall.  After you have added those plugin scripts to your Plugin Firewall whitelist you can then exclude those same plugin scripts from being minified in your minify plugin and turn On/activate your Minify plugin.

 

 

This is a quote from BPS website. BPS helped me to set up the custom ini file over the weekend.  Ironically, today I had someone trying to hack into my plugins folder to execute an uninstall script for CommentLuv.  My security stopped them and provided me with information regarding IP etc.

 

So can i do this with your minified scripts?  Are they set up to do this?

 

Last year in November I was hacked, which resulted in seven of my sites having to be resintalled and reset-up from scratch.  I was hacked a few years ago as well. The first time I wasn't using the Wordpress CMS but another, but last year I was using wordpress without any security. So yes, security is very important to me.

 

I am a writer and that's what i want to do, not have to continually fight back hackers.

 

All your plugin scripts are in my whitelist so all I need to do now is to exclude them from being minified in the minified plugin.

 

BPS is a highly recommended plugin from the Wordpress repository.

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Posted · Report post

Hi Ninja

 

I haven't provided that info, as you said "if that doesn't work" so I am going to try that first.  Also I'm not comfortable putting my info on those forums.  Even though I know they are only accessible by members, I like to keep information about servers etc private where possible.  And so once I've looked at the info you want me to send I'll decide, but I'll try the first solution as you suggested.

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Posted · Report post

Thanks Tinsky 

 

Please let us know how you got on 

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Posted · Report post

Hi Martin

 

I just went through the uninstall, delete, reinstall process and Twinshots is not showing up at all now.  I'm going to login through ftp and see what's going on.

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Posted · Report post

Install/Reinstall everything or just twinshot?

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Posted · Report post

Is the issue now fixed ?

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Posted · Report post

Ive never used a 'security' plugin and also never been hacked.

 

When WordPress gets hacked its nearly always cross site scripting, or uploading a file using a very old poorly coded plugin to a unprotected temp dir on your server.

 

If you provide me with a phpinfo file I might be able to give you a couple of pointers. Trust me just adding more plugins does not make WP any safer.

 

Its like bricking all your windows up then forgetting to actually install a door.

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Posted · Report post

Just Twinshot as Danny  (sorry got confused with the Ninja before.. )  suggested.  I can see it when I ftp into the directory its where it should be but its not showing up in the page options, site defaults, select settings option.  

 

I use BPS Pro on my site for security and before I installed the plug in I turned off the AutoRestore (as BPS recommend before adding new plugins).  I haven't had problems adding plugins previously for pagelines or other plugins.   But I'm just going to see if I need to over-ride the whitelist... which I have now done for pagelines but still the same result at present.  checked the .htaccess and its all there correctly.

 

I'm off to bed for now 1am here.

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Posted · Report post

So... someone has been trying to upload a file which has been getting quarantined because of my firewall and I've been deleting it as it had php coding as a txt file.

 

If you have a file, please send it to me along with instructions rather than trying to go through my firewall.

 

Thanks

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Posted · Report post

What are you talking about?

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Posted · Report post

Is the issue now fixed ?

 

I am assuming that Danny or someone from your organisation has been trying to get through my firewall since he never responded to my questions except with the quoted post above.

 

If he is asking me if it is fixed then why would he be asking this question unless he or someone else tried to change or add a file to my website without my permission.

 

This seems rather an odd timing for attempts of a file to be added to my website, as how else would he assume it has been fixed without answering my questions?

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Posted · Report post

He assumed because the file in question in the opening post is not a 404 anymore, thats all.

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Posted · Report post

No it is still not working which is why I asked those questions.  All you need to do is go to the site to see that as its on the front page.  

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Posted · Report post

http://screencast.com/t/zxVv5SnTAA0

 

Twinshot is working fine.

 

Your thumbs are not showing in the sidebar because you are using the timthumb script ( which is broken ), which incidentally was banned from themes hosted on wordpress.org as it is not secure.

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Posted · Report post

I beg to differ that its working.  I don't see a scroll bar - I've uploaded a screen capture.  It looks no different to when I began this thread.

post-37639-0-45036000-1364914125_thumb.p

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Posted · Report post

It looks exactly the same in all browsers i tested.

 

We can only assume its some css conflict with either your custom css or one of the many plugins you have on the page.

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Posted · Report post

Even in the sceen shot you provide there is no scroll bar.  The wording on the third item is cut off.

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Posted · Report post

Yes but it looks the same, in all browsers. So it isn't a browser issue.

 

http://twinshot.pagelines.me/ It looks fine here, so the difference is your site has a load of plugins.

 

So either twinshot was designed to just not work on only your site, or something on your site is conflicting with it.

 

So all we can do is ask you to disable all 3rd party plugins and test, to rule that out.

 

If the problem goes away then re-enable one at a time until you find the culprit.

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Posted · Report post

This is a quote from BPS website. BPS helped me to set up the custom ini file over the weekend.  Ironically, today I had someone trying to hack into my plugins folder to execute an uninstall script for CommentLuv.  My security stopped them and provided me with information regarding IP etc.

 

So can i do this with your minified scripts?  Are they set up to do this?

 

Last year in November I was hacked, which resulted in seven of my sites having to be resintalled and reset-up from scratch.  I was hacked a few years ago as well. The first time I wasn't using the Wordpress CMS but another, but last year I was using wordpress without any security. So yes, security is very important to me.

 

I am a writer and that's what i want to do, not have to continually fight back hackers.

 

All your plugin scripts are in my whitelist so all I need to do now is to exclude them from being minified in the minified plugin.

 

BPS is a highly recommended plugin from the Wordpress repository.

 

 

I don't have custom CSS.  I didn't want to bother playing around with that so its whatever pagelines and word press has provided.  I'd really like the question I asked above to be answered.  And why tell me its working fine when it clearly isn't?

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