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Unable to save Jigoshop "Product Archive" settings


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Framework Version: 2.4.1
WordPress Version: 3.5.1
Plugins in Use:

  • Jigoshop 1.6.1
  • Jigoshop for Pagelines 1.4.7
  • Media Tags 3.1.2
  • NextGEN Gallery 1.9.12
  • Pagelines Sections 1.0
  • Ultimate Coming Soon Page 1.7.3

Server/Host: Hosted Webspace (Hosteurope WebPack M)

 

I'm trying to change the layout of my Jigoshop based store in Pages > Shop > "PageLines Meta Settings" and in PageLines > "Page Options" > Product Archive. All the settings are editable however the changes cannot be saved by clicking the "Save Options" or "Save Meta Settings" button. The page just reloads and all settings are back to default. And no changes are detectable on the frontend side. All other features of PageLines seem to work fine. Adding Products, Categories and other settings in Jigoshop also work nicely. The problem seems limited to things "Jigoshop for Pagelines" controls.

 

I can't figure out what the problem is. Maybe someone here can help.

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9 answers to this question

Posted · Report post

Unfortunately, deactivating plugins has no effect. What memory resources should roughly be available to make it work?

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Posted · Report post

At least 64Mb allocated to PHP, though if your site is extensive or well trafficked, you may want to go to the max of 256Mb. You'll have to speak to the hosting company about this.

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Posted · Report post

There are 128MB allocated to PHP. So thats probably not the problem. Since the site is still un-launched, there are no traffic issues.

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Posted · Report post

Can you please disable all non-PageLines plugins and then enable PageLines debug mode please.

 

You can enable this by going to PageLines > Site Options > Advanced.

 

Once enabled please reply here and we can investigate further, if its not related to a plugin, it most likely a server configuration issue.

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Posted · Report post

Alright, done. Here's the debug_info so far:

WordPress Version : 3.5.1

Multisite Enabled : No

Current Role : Administrator

Framework Path : /is/htdocs/[...]/schembergers/wp-content/themes/pagelinesFramework

URI : http://www.schembergers.de/wp-content/themes/pagelinesFramework

Version : 2.4.1

Framework Build : 2.4.1

PHP Version : 5.3

Child theme : Yes

/is/htdocs/[...]/schembergers/wp-content/themes/pagelines-template-theme

http://www.schembergers.de/wp-content/themes/pagelines-template-theme

PHP memory : 128

Mysql version : 5.5.30-1~dotdeb.0-log

Sections DIR : Writable.

/is/htdocs/[...]/schembergers/wp-content/plugins/pagelines-sections

PHP type : Apache2handler

OS : Linux

Launchpad : Logged in ( thauma )

Licence : Dev

Plugins : 3

jigoshop/jigoshop.php

pagelines-jigoshop/pagelines-jigoshop.php

pagelines-sections/pagelines-sections.php

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Posted · Report post

I can't see anything untoward in the debug info, but we'll get a dev to give it the once over.

 

Have you made any custom sections/entered in any custom hooks or scripts into the functions.php at all?

 

If you switch back to the main theme, so the child theme is inactive, does the jigoshop meta settings save with the main theme active?

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Posted · Report post

Hi,

 

Try deactivating Media Tags, NextGen, and Ultimate Coming Soon Page or any other non-PageLines plugins you may have.  See if this helps.

 

If that doesn't work, it may be that there's insufficient memory resources available on your server.

 

Please let us know if the deactivation produces results.

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Posted · Report post

This is essentially a vanilla installation of Pagelines, Jigoshop and Jigoshop for Pagelines. I switched back to the framework as theme, thus removing any customizations, does not help unfortunately.

I have now tired, reinstalling the JigoShop for PageLines Plugin, with some success:

I am now able to save meta-settings on the shop Page (not the Product Archive Settings in PageLines > Page Options). However some settings, most importantly the "Select Page Layout" while being saved, have no effect on the frontend side. The layout is always shown with a content column and a single sidebar column on the right. No matter which Page Layout i choose this stays the same. Settings like "Secondary Navigations" do work now.

I'm wondering, where are the meta settings supposed to be saved. Maybe i can check if there are some odd conflicts on the way from input to storage. So far the PHP-Error log doesn't throw any errors, warnings or notices on E_ALL setting.

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Posted · Report post

The only other think I can think is maybe there's a corruption in the core files somewhere.

 

Maybe try re-installing Wordpress and Pagelines via the dashboard tab in the wp admin area. If you use firebug if you enable the script debugger on the page does it give any error or warning?

 

I'll check with our developer but as far as I'm aware all the meta details are saved into the database.

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