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Kenburner Slider Slides not showing in Kenburner Slider

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This site (http://annieack.com) has a problem with the Kenburner slide show working on the site. Site is also using Simplicate.

 

The slides do not appear. I have checked and all the slides seem fine. All are attached to a category and the category is set in the Slider settings.

 

I found the following link to Enrique's support page for the slider  http://tmeister.net/knowledge-base/kenburner-slider/kenburner-slider-is-not-showing-any-slides/

 

And that pages advises

 

"This issue is that the b/w images are not being generated, those images are created when you upload the original ones, So, why the b/w images are not being generated?
This happen because 2 major reasons:
1.- The upload folder has not write permissions, set your permission to 755 using your FTP client.
2.- The server has not the libraries for created the b/w images, this libraries are GD for PHP (http://en.wikipedia.org/wiki/GD_Graphics_Library) all the decent servers around the net has those libraries by default, is a common library.'

 

 

The Site owner has contacted the hosting provider to them to check the permissions and we are waiting to hear back.

 

Does anyone know any other reason why this might not work?

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6 answers to this question

Posted · Report post

Please let us know if you still need assistance with this issue otherwise I will close the topic in 7 days. Thanks!

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Posted · Report post

Thank you Enrique - i will email the customer and let you know what happens. 

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Posted · Report post

Thanks Enrique 

 

The site owner is checking this info with the Hosting provider and will update either myself or the post when there is more info available. 

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Posted · Report post

ok if the Slider works on some point on the same environment, maybe was a temporal issue. so please:

 

1.- Remove the image from the slider.

2.- upload it again, do not select it from the library, just do the entire upload process again please.

 

Let me know the result.

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Posted · Report post

Here is a response from the site owner 

 

 

Still waiting for a response from them but the slider did work at one point....so I feel like that may not be the issue :/ 

 

 

 

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