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Unable to login in Pagelines in admin


Best Answer creatov , 11 February 2013 - 03:50 PM

Oké, I think I've found part of the issue: the w3TC plugin is now disabled and now I'm able to log in. Too bad this is part of it. Last week there was an update of the plugin, so I thought that was maybe part of the reason. I'll dive into it more later. Thanks for now.

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#1 creatov

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Posted 09 February 2013 - 08:29 PM

I'm not able to login in Pagelines in my WordPress site. Strange. It's the same user/password as the user/password for this forum. What can cause this issue? I deleted the cache of the site, cache of the browser, tried it in another browser. Nothing works.

 

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Hope someone can give me a hint



#2 Jean-Philippe

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Posted 10 February 2013 - 12:10 AM

Did you change your password?

It happened to me once because I chose a too complicated password.



#3 Danny

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Posted 10 February 2013 - 02:51 PM

If Jean-Philippe's suggestion didn't work, can you contact our helpdesk please and they will look into it.

 

hello@pagelines.com


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#4 creatov

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Posted 10 February 2013 - 03:50 PM

Did you change your password?

It happened to me once because I chose a too complicated password.

I did try this on, but no success. I'll contact the helpdesk via email.



#5 creatov

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Posted 11 February 2013 - 01:41 PM

I've enabled the Pagelines debug on

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and you can find the php info on 

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Hope you can find out the issue. Thanks again.

 

Wouter



#6 Simon_P

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Posted 11 February 2013 - 03:22 PM

I was able to login no problems 

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#7 creatov

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Posted 11 February 2013 - 03:46 PM

Is that your own setup? I cannot do that on creatov.nl but I can do that on other domains I also have. So the issue is not (I guess) the Pagelines part. But where can this be blocked on my main website?



#8 Simon_P

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Posted 11 February 2013 - 03:48 PM

Probably your host have http and https ports blocked so the framework cannot communicate with our servers.



#9 creatov

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Posted 11 February 2013 - 03:50 PM   Best Answer

Oké, I think I've found part of the issue: the w3TC plugin is now disabled and now I'm able to log in. Too bad this is part of it. Last week there was an update of the plugin, so I thought that was maybe part of the reason. I'll dive into it more later. Thanks for now.