Jump to content


Photo
- - - - -
Open

Locked Out?



  • Please log in to reply
29 replies to this topic

#1 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 05:22 PM

I seem to be "locked out" of my account. I can access all menu items (along left-hand vertical menu), but none display when clicked. Log-in/log-out options (normally in top-right corner of window) are not visible. Any ideas on how this could have happened?

#2 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 08:59 PM

UPDATE

I edited the wp-config.php file to change debug to "true" instead of "false" and now can see these errors:

Please Login or Register to see this Hidden Content



How can I resolve these? Thank you.

#3 Simon_P

Simon_P

    Messer

  • Administrators



  • 8388607 posts
  • LocationDevon
  • Framework Version:2.1.1
  • Country: Country Flag

Posted 21 October 2012 - 09:02 PM

Those errors you have screenshotted are caused by 3rd party plugins. Try disabling them.

#4 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 09:11 PM

I deleted the Boxer plug-in from the file directory (going through the GoDaddy FTP File Manager), and am now getting this screen:

Please Login or Register to see this Hidden Content



#5 Simon_P

Simon_P

    Messer

  • Administrators



  • 8388607 posts
  • LocationDevon
  • Framework Version:2.1.1
  • Country: Country Flag

Posted 21 October 2012 - 09:13 PM

You cant just delete themes/plugins you have to deactivate them 1st.

#6 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 09:16 PM

I guess I should clarify that I can't click on any of the Menu items that are part of the normal Wordpress Dashboard (for example, Pages, Posts, etc. going down the left-hand side). When I click on any of them, I just see the blank white screen as shown in the images. How do I deactivate the plug-ins without going through the Dashboard?

#7 batman

batman

    Bat Learning

  • Members

  • 2005 posts
  • LocationBuenos Aires, Argentina
  • Framework Version:DMS
  • Country: Country Flag

Posted 21 October 2012 - 09:21 PM

Hi
You can try rename (via FTP) the pagelines folder to pagelines_ then go to wp-admin, login.
Wordpress will switch to the default theme as it cant fint the active theme (pagelines)
Now your in admin, disable the plugins. Then rename the folder back to pagelines and in appearance/themes re-activate it.

#8 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 09:31 PM

Hi Batman,

I changed "pagelines" to "pagelines_" like you suggested. I then logged back in to my Wordpress Dashboard. That worked! Some positive momentum...I had full access to the Wordpress Dashboard (including the ability to access the "Log-in/Log-out" options at the top right hand corner of the Dashboard screen).

BUT, I went in to the plug-ins to deactivate them, and they were already deleted (I'm guessing because I deleted them from the FTP File Manager). I then went into Themes to re-activate Pagelines (after having re-named it again back to simply "pagelines"), and now I'm back to the same point.

Please Login or Register to see this Hidden Content



#9 Simon_P

Simon_P

    Messer

  • Administrators



  • 8388607 posts
  • LocationDevon
  • Framework Version:2.1.1
  • Country: Country Flag

Posted 21 October 2012 - 09:33 PM

Can you give us a link to the site?

#10 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 09:35 PM

Hi Simon,

My website is

Please Login or Register to see this Hidden Content



*EDIT* - Now that Pagelines is activated again, the site appears to be loading and displaying properly. It's just that I can't access anything within the Dashboard, as described.

#11 Rob

Rob

    One Smart Egg

  • Members
  • 13575 posts
  • LocationEast Coast, USA
  • Framework Version:The Latest, of course
  • Country: Country Flag

Posted 21 October 2012 - 10:19 PM

Now that you're back in, go to Dashboard > Plugins > Installed Plugins and deactivate the plugins listed in the original errors.

I'd also urge you strongly to go to

Please Login or Register to see this Hidden Content

and there, check each of your plugins to make sure it's compatible with the latest version of WP. If you find any that are not cited as compatible with 3.4.2, deactivate it and start looking for a replacement.

#12 batman

batman

    Bat Learning

  • Members

  • 2005 posts
  • LocationBuenos Aires, Argentina
  • Framework Version:DMS
  • Country: Country Flag

Posted 21 October 2012 - 10:24 PM

Hi Rob
I see one more thing
In the image posted by esqproduction

Please Login or Register to see this Hidden Content


I see a "lees compiled error"

#13 Rob

Rob

    One Smart Egg

  • Members
  • 13575 posts
  • LocationEast Coast, USA
  • Framework Version:The Latest, of course
  • Country: Country Flag

Posted 21 October 2012 - 10:31 PM

That could be generated by an out of date plugin using pre CSS3 styling or, it could be a bad installation. I'd prefer that we look at the plugins first as we know they've already thrown a few errors. From the thread, only Boxer was removed, though there were at least 3 plugins cited in the first screenshot.

#14 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 10:36 PM

Hi Rob,

Again, through the Wordpress Dashboard, I can't click on any menu items. So when I go to Dashboard > Plugins, I just get the white screen that I've shown in the above screen captures.

I can go into the FTP File Manager through GoDaddy and delete the various plugins, but Simon said this isn't the way to do it (that they would have to be deactivated through the Wordpress Dashboard).

#15 Rob

Rob

    One Smart Egg

  • Members
  • 13575 posts
  • LocationEast Coast, USA
  • Framework Version:The Latest, of course
  • Country: Country Flag

Posted 21 October 2012 - 10:43 PM

Okay. In that case we're going to have no option but to use the file manager route. But this time, we're going to do something different.

Please go wp-content/themes/ and delete the /pagelines folder, using the GoDaddy File Manager. Your settings will be stored in the database, so don't worry. You won't lose anything.

Once you've done this, please try to access the Dashboard and see if you can deactivate the plugins.

You will likely get a bunch of errors. Just ignore them.

#16 Rob

Rob

    One Smart Egg

  • Members
  • 13575 posts
  • LocationEast Coast, USA
  • Framework Version:The Latest, of course
  • Country: Country Flag

Posted 21 October 2012 - 10:45 PM

I'm going to strongly recommend you change your hosting to something like WP Engine or BlueHost.

#17 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 10:46 PM

OK, pagelines folder deleted using GoDaddy File Manager.

#18 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 10:49 PM

OK, I went back into the Dashboard (which is working properly again), and went to Plugins, but the Plugins that I already deleted from the File Manager are not there. The remaining plugins have always worked just fine.


*EDIT* - What would switching hosting do? GoDaddy has always worked fine, and is frankly much more affordable than the options you suggested. The problem that I'm having only happened this morning when I was trying to play with some Custom CSS code, which led to the LESS Compiling Error. I was under the impression that this was caused by something I did, not GoDaddy.

#19 Rob

Rob

    One Smart Egg

  • Members
  • 13575 posts
  • LocationEast Coast, USA
  • Framework Version:The Latest, of course
  • Country: Country Flag

Posted 21 October 2012 - 10:52 PM

Okay. Now go to

Please Login or Register to see this Hidden Content



Login, then download PageLines Framework.

Unzip it to your Desktop.

Using the file manager, please upload the pagelines folder to wp-content/themes/

Log back into the dashboard and see if you're able to access the menu items.

#20 esqproductions

esqproductions

    Member

  • Members
  • 17 posts
  • Framework Version:Pagelines Pro
  • Country: Country Flag

Posted 21 October 2012 - 10:58 PM

Hi Rob,

I went through each of the steps you outlined. After following them, I was able to access all menu items from the Dashboard. Pagelines is not activated, though, and when I went to Themes, it said that it was reverting to Twenty Eleven.