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upgrading to 2.3.3 deletes my theme

2.3.3 theme deleted

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#1 brightgreenhomes

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Posted 18 October 2012 - 10:14 AM

So when I updated the pagelines framework from 2.3.2 to 2.3.3 the update process did not work and deleted the pagelines theme from my host but did not install the new one. So as I have had a similar problem 2 weeks ago and was advised on here to reinstall the theme onto my host thats what I have done this time too.

the website is www.bhesco.co.uk

I have a copy of pagelines.zip but it is a copy of 2.2.5 - when this has been uploaded the site re-appears but there remain some issues:

1. the widgets page does not load correctly - screenshot seen here:

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2. the menu page does not load correctly
3. any attempt to upgrade the theme to 2.3.3 now leaves the site in maintenance mode indefinitely (I tried 10 times+ yesterday)
4. the visual layout editor does not work (all text in white and written in html)
5. my "Links" page that had the connections plugin does not work - template deleted? screenshot seen here:

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6. the FS Contact forms options plugin no longer works

This is a new start up and we are just beginning to invite people to a launch so I really need the site up and working reliably...

Thanks for your help in advance

#2 Simon_P

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Posted 18 October 2012 - 10:21 AM

As I mentioned in your other thread on the same issue, your hosting is too restrictive for the wordpress upgrader to work properly.

Your only option is to download the zip from your members area here on pagelines.com and unzip it and upload the contents into the themes/pagelines folder.

#3 brightgreenhomes

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Posted 18 October 2012 - 01:14 PM

ok... I haven't heard anything back... but i have resolved the issue with my links page... had to re-install the plugin and re-set.

the menu page, the contact forms and the visual editor all seem to have miraculously fixed themselves...

I still have to update but i am not going to do it now until i can be sure that it will not affect our launch....

#4 brightgreenhomes

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Posted 18 October 2012 - 01:20 PM

Sorry simon,
our posts obviously overlapped... i am sorry for starting a new thread - I'm afraid the last one was high jacked by someone else with a different issue...

I will try that...

#5 Simon_P

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Posted 18 October 2012 - 04:48 PM

Links template deleted? Did you put the template in the pagelines folder??? The idea is to use a child theme like the base theme, its just a blank theme that plugins like this can throw its templates into. Then upgrading will not delete them.

#6 brightgreenhomes

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Posted 18 October 2012 - 06:46 PM

ok - so i took your advice and downloaded 2.3.3 from the members area, deleted the old pagelines theme unzipped and uploaded the new 2.3.3 with filezilla to my host in the themes folder.... and the whole formatting shot - www.bhesco.co.uk

this could not happen at a worse time... knew i should have left it well alone... please help urgently!!

#7 Simon_P

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Posted 18 October 2012 - 07:06 PM

css is producing an error:

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open wp-config.php and enable WP_DEBUG, set to true and uncomment the line

#8 brightgreenhomes

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Posted 18 October 2012 - 09:03 PM

ok - think i have done this correctly? you'll have to bear with me...
it gives a:
Notice: get_current_theme is deprecated since version 3.4! Use wp_get_theme() instead. in /content/sites/b/h/bhesco.co.uk/web/wp-includes/functions.php on line 2638 Notice: Undefined index: cforms_no_css in /content/sites/b/h/bhesco.co.uk/web/wp-content/plugins/cforms/cforms.php on line 1208

result at the top of the page.

what next?

#9 Simon_P

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Posted 18 October 2012 - 09:21 PM

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Your host has your PHP memory locked to 32M, ask them to increase it.


#10 brightgreenhomes

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Posted 18 October 2012 - 09:45 PM

sorry simon, not sure what 32M means?

#11 Simon_P

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Posted 18 October 2012 - 09:46 PM

32 Megabyes of memory, your host has a restriction.

#12 brightgreenhomes

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Posted 18 October 2012 - 09:51 PM

should i just revert to the old pagelines 2.5 to make the site work in the meantime?

#13 brightgreenhomes

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Posted 18 October 2012 - 09:51 PM

sorry - meant 2.2.5

#14 brightgreenhomes

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Posted 18 October 2012 - 10:03 PM

ok - i have reverted to 2.2.5 and all is working again... when i hear from the host if they can ugrade the PHP then try it then... thanks for you help...

#15 brightgreenhomes

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Posted 19 October 2012 - 08:31 AM

So, Namesco inform me that:
"The memory_limit() setting in php.ini is set to 128Mb, not 32Mb, so I don't know where Pagelines have got that figure from."

so what can be happening instead?

#16 Simon_P

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Posted 19 October 2012 - 10:33 AM

The error was that its was unable to allocate 32M memory so the script failed, if they are insisting that its 128 then either the person you spoke to has no clue, or they are just lying to you.

To be honest Id use an actual webhost for clint sites rather than a cheap domain domain registrar that are selling hosting as a sideline.

#17 brightgreenhomes

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Posted 24 October 2012 - 09:54 AM

well i doubt that names.co.uk is 'lying' - they obviously want to upgrade us to a more comprehensive package but i will take this up with them. Is it not possible at all that there might be an issue with the pagelines updater?

There seems to be a classic IT situation here with both you and our host blaming each other - leaving us hanging in the wind?

Having reverted to 2.2.5. things were working until i tried to upload a picture when updating our blog which brings up a HTTP error.

So - now i am having problems updating our website... so the problem of not being able to upgrade to 2.3.3 now returns again... is there anything else you can help with this?

#18 brightgreenhomes

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Posted 24 October 2012 - 10:20 AM

So - I have tried, once again to manually install the 2.3.3 theme this morning... downloading pagelines.zip from my log in area - using filezilla to install the unpacked file. All seems to upload into the wp-content/themes/pagelines file correctly. When I then attempt to open the site all I get is a blank page?

If this was just a problem with the host not allowing me to use the WP updater then manually uploading these files should solve this?

So - I changed the WP-config.php file to have define('WP_DEBUG', true); and what I get as a result is:

Notice: get_current_theme is deprecated since version 3.4! Use wp_get_theme() instead. in /content/sites/b/h/bhesco.co.uk/web/wp-includes/functions.php on line 2638 Notice: Undefined index: ourprogresssubmit in /content/sites/b/h/bhesco.co.uk/web/wp-content/plugins/fundraising-thermometer-plugin-for-wordpress/ourprogress.php on line 47 Notice: register_sidebar_widget is deprecated since version 2.8! Use wp_register_sidebar_widget() instead. in /content/sites/b/h/bhesco.co.uk/web/wp-includes/functions.php on line 2638 Fatal error: Call to a member function register_tab() on a non-object in /content/sites/b/h/bhesco.co.uk/web/wp-content/plugins/pagelines-sections/pagelines-soapbox/section.php on line 62

So... what now? I am going to go back and reload 2.2.5 as I can't have the site down for any significant time at the moment. Thanks for help in advance.

#19 brightgreenhomes

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Posted 24 October 2012 - 10:58 AM

and now - 2.2.5 is also just a blank page... help!

#20 brightgreenhomes

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Posted 24 October 2012 - 11:48 AM

Hi - this is the repsonse I have received from namesco.... (the warning Nathan mentions is the same one that I posted above)

"Given that warning you have provided about using deprecated content, it looks as if Pagelines aren't coding their themes to current Wordpress guidelines.

I would suggest that you refer this matter back to them and provide them that error message in which it is clear their code is trying to use a deprecated PHP function."

Please help - I have to get this site up and running soon...





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