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Website Running Slow, problems identified, need solutions

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#1 lakersalex

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Posted 03 October 2012 - 02:50 PM

Do not, for a second, think you will get quality support from this company. This is just my personal experience. I paid extra for "premium support." Apparently that means getting a response to my detailed inquiry 1 day later with short responses that don't do much to help solve the problem. I've received 7 emails in 4 days. I'm very disappointed that Pagelines would associate themselves with a company that, in my case, provided abysmal support, even after I paid them.


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#2 Simon_P

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Posted 03 October 2012 - 02:55 PM

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we are not affiliated with Jigoshop in any way. We simply added styling to the plugin after requests from our users.

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#3 lakersalex

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Posted 03 October 2012 - 04:09 PM

Fair enough.

#4 lakersalex

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Posted 03 October 2012 - 06:36 PM

After jerking their chains on facebook and twitter, they are now much more responsive. But the site will not work on my host. The host is blaming Jigoshop, Jigoshop can't find a problem on their end and even installed my site on a test server and it works. It would have been great to arrive at this point a few days ago, but at least I now have a plan of action.

#5 lakersalex

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Posted 05 October 2012 - 07:06 PM

Update!

Sure enough the best way to change one's fortunes is to rant on a website forum and sure enough, chances are you'll be eating your words.

Why the process was rocky and quite stressful, eventually Jigoshop solved my problems and the site is now working.

I have to say they gave me the support needed to make this happen, and for that I am grateful. But I now have other issues which I'll post seperately.

Specifically, the site is running slowly and I was informed there are a few Pagelines specific issues that are to blame.

1. pagelines compiled css optimization (1.6 seconds)
2. black-linen.png optimization (1.5seconds)

Why is the Pagelines specific CSS loading so slowly. Can I optimized it? Can I remove it entirely and place all that css into Jigoshops frontend.css file?
How can I remove the black-linen.png file. I'm not even using it!

#6 lakersalex

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Posted 05 October 2012 - 08:10 PM

www.kneelandmercado.com

It's a Jigoshop webstore.

The site is running slowly and I was informed there are a few Pagelines specific issues that are to blame.

1. pagelines compiled css optimization (1.6 seconds)
2. black-linen.png optimization (1.5seconds)

Why is the Pagelines specific CSS loading so slowly. Can I optimized it? Can I remove it entirely and place all that css into Jigoshops frontend.css file?


What's up with the black-linen.png file. I'm not even using this file! Why is it being loaded?

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Thanks for all the outstanding support that Pagelines provides.

#7 lakersalex

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Posted 05 October 2012 - 09:00 PM

So I see the features section is using the black line as a background. I replaced that file with a 1x1 image which helps. I also see the image is called out in a css file called

pagelines-compiled-css-1_1349469232

Can I edit this or is it dynamically generated?

#8 Rob

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Posted 05 October 2012 - 10:01 PM

The two 'optimized' files should not be slowing your site down. Ask your host how much they've allocated to PHP processes. If it's 32Mb, but less than 128Mb, have your host increase the PHP memory resources to at least 128Mb, and preferably 256Mb (which is usually the max).

When a site has insufficient memory resources on the server, anything will slow it down. The only solutions are raising the amount of memory or changing hosting plans to provide more memory resources.

I moved from a VPS shared plan to a dedicated server and have had no errors since. Before, on VPS, I had tons of them. I can honestly say they were not caused by PageLines.

#9 lakersalex

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Posted 05 October 2012 - 10:11 PM

Hi Rob, I moved this over to a topic in Support:

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Your point is well taken, however, there is clearly room for improvement. This extra CSS file that pagelines jigoshop plugin creates, can I incorporate that code into Jigoshop's frontend CSS file?

Wouldn't that speed things up?

#10 Rob

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Posted 05 October 2012 - 10:39 PM

For moderation purposes, I merged the two topics into one.

Jigoshop operates as a totally independent product. It's operating as a plugin within WordPress. PageLines provides an integration for that plugin, which merely wraps the JigoShop into our framework. We do not add new CSS to JigoShop. We don't even support JigoShop; only our integration.

There's tons of info about Jigo's CSS on their forums. I'm not sure, but I do believe our compiled CSS minifies, and includes any CSS it finds, including Jigo's.

Out of curiosity, do you use any CDN? I use MaxCDN and it works wonders to reduce the server load.

#11 lakersalex

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Posted 05 October 2012 - 11:00 PM

I'm using Cloudflare.

Inside the pagelines jigoshop plugin is a css file that gets called on the shop pages:

wp-content/plugins/pagelines-jigoshop/style.css

Apparently this is taking a loooong time to load and slows the shop pages.

I was thinking I could incorporate that code into Jigoshop's frontend.css ???

#12 lakersalex

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Posted 05 October 2012 - 11:01 PM

What about using a css optimizer?


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#13 dustinfaddis

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Posted 05 October 2012 - 11:47 PM

Hey Lakersalex, you stated,

I'm using Cloudflare.



Did you test or notice an improvement in site speed after signing up with Cloudflare? I ask because I'm considering it with BlueHost.

And, if you are still in the consideration process, I recommend Cart66 and they have a buffer check out page (Mijireh) so everyone is fully protected through checkout. I've been using c66 over a year with no issues. Just began using Mijireh. Nonetheless, keep us posted on your final solutions.

Thanks,
Dustin

#14 Simon_P

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Posted 06 October 2012 - 09:54 AM

I'm using Cloudflare.

Inside the pagelines jigoshop plugin is a css file that gets called on the shop pages:

wp-content/plugins/pagelines-jigoshop/style.css

Apparently this is taking a loooong time to load and slows the shop pages.

I was thinking I could incorporate that code into Jigoshop's frontend.css ???

That style.css file is taking 1ms to load. Being on a shared host, 3.5s for a website is pretty good.

#15 lakersalex

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Posted 06 October 2012 - 05:15 PM

Hi Simon, hmm, maybe it's a problem with my internet connection? In your opinion is the site slow?

Hi dustin, I haven't checked a before and after with Cloudflare but I was hoping Cloudflare would have made a huge difference and put my concern to rest. Way beyond the consideration stage, the site is going live on monday.

#16 Simon_P

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Posted 06 October 2012 - 05:26 PM

You can use pingdom to get a speed test

#17 lakersalex

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Posted 06 October 2012 - 06:17 PM

Google Speed Test scores the home page an 89-100. I guess it's all in my head?

One of their suggestions is:


Minimize redirects

Remove the following redirect chain if possible:Remove the following redirect chain if possible:Remove the following redirect chain if possible:Remove the following redirect chain if possible:Remove the following redirect chain if possible:Remove the following redirect chain if possible:Remove the following redirect chain if possible:

#18 Danny

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Posted 11 October 2012 - 06:46 AM

The topic was marked as resolved.
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#19 timelf123

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Posted 17 October 2012 - 02:48 AM

One of my favorite website speed testing tools is GTMetrix --

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-- check it out for some extra tips

#20 Danny

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Posted 17 October 2012 - 07:58 AM

Thanks for sharing, I have used this in the past.





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