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Front end stopped working?

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Hi, Running Platform Base v 1.0.4 alongside Platform Pro and have been since we launched this site a year or 2 ago...site was working fine. Then, out of nowhere, the client tells me the site is no longer functioning. There was some error along the lines of a function.php file error... I deactivated all plugins, did check and repair db on MySQL, tried switching to the default theme (that doesn't render anything, either, but the U-Design theme gets me back my content go figure), played with a number of different permalink structures, upgraded WP to the latest version...all within the last 4 hours...the site literally just stopped working for this client. Now, this client does not have access to FTP, and largely just types content in at the page and post level...I myself haven't been in the FTP for months and months... The backend works fine. Also, if you look at the source code on the index page of http://www.the-music-centre.com, there is the entire source right there...none of the pages will render, however... Any thoughts or help would be wonderful and thank you in advance!

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Posted · Report post

Well, my first thought is PlatformPro is currently at 1.5.3 and PlatformBase is 1.4.1, so you should update. In fact, you should advise your client to upgrade to Framework because at some point, PlatformPro will be outdated altogether. My second thought is that if your client's site isn't being properly updated often, WordPress and plugins are likely outdated as well. Run a plugin inventory check, verifying that WordPress is up to date and all plugins are compatible with the current version. It only takes one plugin breaking or deprecating to break a website. Also, it poses a very serious security risk to have old plugins and old WordPress working. Hackers find ways into such sites easily. I do not believe your site was hacked, but I do believe a plugin broke it.

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Hi, Thanks for the fast reply...I agree completely with your recommendation...the thing is, we haven't installed any new plugins, themes, or anything since we did the install. Why would a plugin that has always worked suddenly cause an issue? I'm not saying it can't, I'm just saying nothing has changed on the "infrastructure" side of things since we launched. Meanwhile, WP is updated. What is Framework? Also, all plugins are currently disabled altogether..still no go.. Thanks again... G

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Sorry, I see Framework is an upgrade...yeah, not sure if I can sell that one up the line since the site was working last week and out of nowhere stopped while throwing a function.php error...I can't imagine it had to do with "our" side of the house..we have lots of sites running on the same box...

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Posted · Report post

Got this working by basically uploading the newest versions of Pagelines...thanks for the help.

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Well, if a plugin uses code from a 3rd party source, such as jQuery or some other thing and that is changed or broken or worse, deprecated, everything up the chain will break, resulting in all sorts of problems... potentially even an error in functions.php. Your clients should be aware that once we stop supporting Platform in favor of Framework (not in the immediate future, I assure you), then their sites will break and they'll have no choice. Sites must be maintained and updated regularly to ensure functionality. WP puts out messages saying that plugins need updating. If none of your clients are doing this, they should have you do it (for a fee, of course).

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