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Pagelines Plus Not Activating After Purchase


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#1 avidcruiser@gmail.com

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Posted 23 June 2012 - 07:03 AM

I purchased PageLines Framework - Professional yesterday under a promotion that Pagelines emailed to me. I opted for the With Plus Membership. Invoice Number: 61382. I installed the theme; however, when I try to get the Plus Extensions, I am told I need to get Pagelines Plus. I am then redirected to a page to purchase it. I'm unable to even purchase it again. I get this message: You signed-up for this trial subscription already - please return back to signup page and choose another product

#2 catrina

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Posted 23 June 2012 - 03:58 PM

For purchase-related issues, it's best to e-mail PageLines. I'll forward this to the desk and they'll take care of you.

#3 avidcruiser@gmail.com

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Posted 24 June 2012 - 02:11 PM

Thank you!

#4 catrina

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Posted 24 June 2012 - 03:37 PM

No problem!

#5 Henry Perkins

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Posted 25 June 2012 - 05:34 AM

@avidcruiser@gmail.com Can you verify that your account is now behaving as expected? I see that Plus is now active in your products. If you are still not seeing its benefits, please reset your credentials in the wordpress admin by going to PageLines > Dashboard > Your Account. Cheers,