Posted 26 May 2012 - 09:27 PM
I first started using PageLines products back in March 2009. After a long time of using iBlog, I switched away from PageLines and started using the Twenty Ten theme.
I thought I'd check in and see how things have progressed with PageLines.
So, today, from within my WordPress dashboard, I installed PageLines 1.1.1 and then was unable to get to my dashboard. Instead, the screen would go blank, or I'd get a message, "Fatal Error: Allowed memory stize of 33554432 bytes exhausted (tried to allocate 7680 bytes) in wp-includes/class-wp-admin-bar.php on line 379."
Hoping to get a quick answer, I wrote to Andrew's personal email address since that's all I had from some exchanges back in 2009. He kindly wrote me a prompt reply from his mobile phone. I was surprised and grateful for such a quick reply.
His response was, "Looks like your host has your memory limit too low. Have them up it. This isn't actually pl related."
Although I'm really appreciative of his quick response, it raises a concern. Andrew states that the problem "isn't PageLines related." I've installed dozens of free WordPress templates, and never had one crash my site. I installed the free PageLines template, and suddenly my site was screwed up. So, in a way, it is a PageLines issue. The theme isn't robust enough to handle a simple installation. Or, it requires some special memory configuration that apparently no other themes require.
If you want to bring in new customers, it's essential to have your free product be functional and stable -- even if it isn't immediately revenue generating for you. Otherwise, it's like giving away one of those promotional pens with your business name, but the pen doesn't work, instead it leaks ink all over people's shirts.
I'm guessing your new PageLines 2.0 platform isn't something that's available as a simple one-click install from within my WordPress Dashboard. That being the case, will you still offer basic WordPress themes through the normal process?
It seems like the PageLines 2.0 platform is a fairly complex system that runs on top of WordPress (which runs on top of MySQL). Does this introduce even more things that can go wrong?
I'd like to try out the basic PageLines basic theme without the entire platform, but probably won't switch to it if there's no long-term support planned. Do you plan to offer more support for the basic PageLines 1.1.1 theme?
I'd like to try the PageLines 2.0 themes and platforms on my existing host. I've setup a demo site, but given my experience above, I'm guessing there's lots that could go wrong once I'm trying to set this up with my own host. You might consider offering a lower priced or free version for people to try since there are other themes out there costing $50 and under.
Sorry for the rambling. I hope you can answer some of my questions.