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Callout is responsive when site is static


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#21 pehja

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Posted 07 May 2012 - 06:17 PM

Ok something has happened that I am not aware of. I have not been there to change anything.

#22 catrina

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Posted 08 May 2012 - 02:31 AM

Hm, strange. Are you using a current version of WordPress and PageLines Framework? You may also try adding a fresh install of Framework on WordPress on a remote server (

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for Windows) to see if the callout behaves the same way.

#23 pehja

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Posted 08 May 2012 - 07:42 AM

@Catrina I am using the latest version of wordpress and also the latest framework. I would like to try what you have suggested. But am a bit unsure what you mean. Do you mean that i should download Pageline Framework and manually put it on the server. Should i remove the old one first, and if so, what will happen with all my settings ? Or is it perhaps possible to overwrite the old one without deleting anything ?

#24 Danny

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Posted 08 May 2012 - 08:31 AM

Hi Peter, Catrina, is suggesting that you create a test environment and see if the callout acts the same way on your test server. What is the HTML you have used on your page ? Would it be possible to create a new page, add no content whatsoever and then add the Callout section to this page and see if the error persists please.

#25 pehja

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Posted 08 May 2012 - 08:40 AM

Hi Danny!

I have not tampered with this in any way. Not done any HTML at all. Thats why i changed from working in HTML to work in WP. So this is a plain WP page. The callout section behaves exactly the same way on every page in this particularly site.

Here is a new page

http://www.smakom.se/callout/


I have 2 different sites on this server and all the rest are working fine.

Is it possible to overwrite with a new PageLine framework ?

#26 Danny

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Posted 08 May 2012 - 10:09 AM

Hi Peter, I have gone to the

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page and I unable to see any callout section active ?

#27 pehja

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Posted 08 May 2012 - 10:26 AM

Hehe, sorry i did not put anything in it. try now :-) I uploaded a pic as well but it doesn't show ?

#28 Danny

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Posted 08 May 2012 - 12:52 PM

Hi Peter, OK, I am at a loss to be honest. I am not sure how this happend. You say you have disabled all active plug-ins, you have not add any custom HTML to your pages, leaving a
open or closed somewhere and you havent added any custom code or functions. I am not even able to recreate the issue either, I have added a Callout section to the Morefoot area and it works as intended. Can you not think anything you may have done that would have caused this.

#29 pehja

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Posted 08 May 2012 - 01:18 PM

Hi Daniel, the only thing i can think of is what I said before. Next Gen gallery froze at one time and the only thing I could do was to remove the plug in from my ftp. I could not remove it from within Word Press. Since then I can't use Next Gen. It freezes every time. This however was some time ago. And the Call out section has worked just fine before and after that. The issue at hand I noticed the same day i posted this thread.

#30 Rob

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Posted 08 May 2012 - 07:20 PM

Peter, This is extreme, so if you're not MySQL proficient, don't do it. If you are really good with it, then login to your site's PhpMyAdmin and look in your WP database to see if there are any NextGen tables. If there are, backup the entire database, then try deleting ONLY those NextGen tables. If you'd prefer, before doing that, we could schedule a screen sharing session and have a look around. Please let me know your choice.

#31 pehja

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Posted 08 May 2012 - 07:30 PM

@rangelon if you have the time I would be happy to share the screen with you! Any time you can. I would really appreciate that.

#32 pehja

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Posted 08 May 2012 - 08:29 PM

Went in there and found lots of Nex Gen lines... Tempted to push delete on those lines. But I will waite for you. Dont want to mess things up. Even though it looks pretty straight forward.

#33 Rob

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Posted 08 May 2012 - 08:38 PM

Let's schedule this for 2PM EST (New York time) Wednesday. I imagine it's rather late there.

#34 Rob

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Posted 08 May 2012 - 09:22 PM

Peter, thank you for the screen sharing opportunity. I'd suggest temporarily changing the code Catrina gave you from 90% to 80% or less (depending on how it fits) and meanwhile we'll work on the database issues.

#35 pehja

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Posted 08 May 2012 - 09:24 PM

Thansk for the session! Here are the second pic. The overview. The first is when I click into Next Gen gallery row 7

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#36 Rob

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Posted 08 May 2012 - 09:26 PM

The 3 databases are: wp_ngg_album wp_ngg_gallery wp_ngg_pictures Those are the ones to drop after you've completely backed up the entire database. Once they're gone, you should be able to reinstall NextGen, but before you do that, I'd suggest removing Catrina's CSS solution, as good as it was (copied to a text file, just in case) and see if the issue is fixed.

#37 Rob

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Posted 08 May 2012 - 09:28 PM

Let me know how this goes.

#38 pehja

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Posted 08 May 2012 - 09:31 PM

Ok Thanks! I will do this in the morning. As you said before it's running a bit late her now :-) I am not so familiar with this MySQL shit so I have to reed how to take a backup. But I will do this in the morning. Thanks for all your help I really appreciate it!

#39 Rob

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Posted 08 May 2012 - 10:11 PM

Anytime! Have a great night.

#40 pehja

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Posted 09 May 2012 - 01:38 PM

Sorry to say that removing those lines did NOT do the job :-( The callout is behaving the same. I have not tried to install Next Gen again but I will. It would be nice to at least have that back :-)