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Common Responses

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This is a list of common responses that we get asked in the forum. Please feel free to add to this.

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Posted · Report post

[b]CSS Assistance[/b] You will need to add a couple CSS elements to make this work. (You can advise what they may want to try or need to change) Keep in mind we can't design your site for you so if you need CSS help, make sure you've downloaded [url="http://www.getfirebug.com"]Firebug for Firefox[/url] and check out [url="http://www.w3schools.com/"]W3 Schools[/url] for more info. Also please be sure to watch our Firebug video tutorial [url="http://www.pagelines.com/wiki/Custom_CSS"]here[/url]. If your site requires customization, you may wish to consider requesting a quote from one of our authorized Professional designers by visiting [url="http://www.pagelines.com/pros/"]our Pros page[/url]. Common CSS Tweaks http://www.pagelines.com/forum/discussion/15956/pagelines-framework-2.0-css-tweaks.#Item_1 http://www.pagelines.com/forum/discussion/16222/common-questions-and-customizations#Item_2

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[b]Broken Plugins[/b] Often plugins that are active on your site become outdated due to WordPress updates or through changes that occur with browsers or operating systems. Sometimes the plugins selected were older to begin with and have not been properly maintained by their authors. We suggest that you conduct an inventory of your plugins from time to time, particularly after a WordPress update. To do this, visit http://www.wordpress.org/extend/plugins in a separate tab, and your Dashboard > Plugins > Installed Plugins page in another. ? Check each plugin you have in the WordPress site to see if it is: ??? Compatible with the current version of WordPress. ??? Reported as broken by others (under Compatibility) ??? Has extreme failure or other problems reported by other users (under ???See what others are saying...???) ??? Has been downloaded often (number of downloads often indicate the level of support an author gives) ??? How many versions the plugin has gone through (under ???Other versions???, which tells you whether this plugin is truly supported by the author). When a plugin is cited as broken, deactivate it immediately and see if this resolves any problem you may be having. ? Continue your inventory check until all your plugins have been validated. ? If you did deactivate a plugin and your problem is resolved, it??™s time to find a replacement for the one(s) deactivated. Should a problem not be resolved through this method, please report the problem in the forum by updating this topic and saying that you conducted the plugin inventory. We can then attempt to assist you further with other possible causes to your site??™s difficulties.

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[b]Removing footer credit link[/b] If you need CSS to remove the footer credit, contact the help desk at hello@pagelines.com or you can upgrade to PageLines Professional or Developer. You can review our licenses here for more information on the benefits: http://www.pagelines.com/pricing/

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[b]2.1.4 Update Footer Leaf Logo Issue[/b] The recent update for 2.1.4 added a new feature called WaterMark. This is the Leaf Logo in the footer. Per customer request, the new WaterMark feature allows you to disable the Leaf Logo completely with a tick of a box, or you can even upload your own logo and custom URL. This new option can be found in Wordpress Admin Dashboard > PageLines > Settings > Website Setup, scroll down to WaterMark. Video tutorial available at: http://screencast.com/t/AKK0tJVkRjZX

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[b]Private Message Response for Support[/b] Please open a thread on the forum so that the whole team can assist you. We use private messages when necessary to provide security details. You will receive a quicker response and better answers by opening up your questions to the whole team.

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[b]Incompatible Plugins[/b] The plugin is presently incompatible. Please check http://www.wordpress.org/extend/plugins to see if the plugin is compatible with WP 3.3.1 and has been reported broken by other users. If so, you may need to replace the plugin with something similar or write the plugin author for an update.

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