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Menu disappearing in Vista and Windows 7


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#1 trehopkins

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Posted 14 March 2012 - 09:23 PM

I've just heard from a user that in Vista or Windows 7 the menu I created on the left of the my page doesn't appear correctly - it flashes for a second then disappears. Does anyone have a clue as to how to fix this? Thanks!!

#2 Rob

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Posted 14 March 2012 - 09:26 PM

I'm on Windows 7 and looked at http://lulusrescue.com/about/ with no problems. Which browser is this person using? Is their cache clear?

#3 trehopkins

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Posted 15 March 2012 - 02:00 AM

Here was the comment from the user that sparked my question:

If you go into Lulu's site using Vista or Windows 7, the menu does not appear on the left (it flashes for a second). There is an abbreviated menu on the bottom but importantly, the link for "our dogs" does not appear down at the bottom. I have an old computer with Windows XP and it's fine. You can see all the categories down the left side, but not on my Vista system on my lap top or on Steve's Window 7.

I'll try to find out what browser she was using...

#4 trehopkins

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Posted 15 March 2012 - 02:57 AM

Here are the browsers they are using: IE 9 with Vista IE9 with Windows 7

#5 catrina

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Posted 15 March 2012 - 03:10 AM

Like rangelone asked, did they clear the cache? (Just want to eliminate cache problems as a potential issue)

#6 trehopkins

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Posted 15 March 2012 - 02:45 PM

I have asked for her to clear the cache and not heard back yet. I had been using a cufon font replacement which I now changed to a google font in case that was the issue. I've asked the user to check it again after clearing the cache. I wanted to be using lithos font for this. Is there any way to add more Google fonts to the Pagelines list? I think they might have something similar there that I could use but it's not on the current list.

#7 catrina

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Posted 16 March 2012 - 02:49 AM

Is Lithos available from Google Web Fonts (http://www.google.com/webfonts)?